
Transition and Business Transformation Lead
6 days ago
Key responsibilities
•Owns complex transition and transformation workstreams end‑to‑end, from due opportunity assessment, business case creation, design, implementation to cutover and stabilization.
•Applies market standards (tollgates, design, process mining, governance packs) to ensure scope control, risk management, and timely value delivery.
•This position mentors experts, coordinates cross‑functional dependencies with Global Process Owners (GPOs) and technology, and ensures operational readiness and adoption.
Qualifications
•Bachelor's degree in Business, Industrial Engineering, Management Engineering, Information Systems, or related field.
•5+ years leading complex transitions or transformations in BPO / Shared services.
Preferred
Training
•Formal training in change management (Prosci/ADKAR)
•Process mining tools (e.g., Celonis, UiPath)
•Program and Project Management (PPM)
•Lean Six Sigma
Skills
• Program/workstream leadership
• Target Operating Model (TOM) and control design
• Governance and benefits tracking
• Knowledge Transfer strategy and hyper-care
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