Customer Service Representative

4 days ago

Ortigas, Philippines Comrise Full time ₱288,000 per year

Position: Customer Service Representative

Location: Ortigas City

Work Arrangement: Onsite 100%

Shift: Night Shift

Responsibilities:

  • Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information.
  • Process patient credit card payments over the phone to resolve outstanding self-pay balances.
  • Possess basic working knowledge of healthcare claims processing including: ICD-9/10, CPT, and HCPC codes, as well as 1500 forms.
  • Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle.
  • Uses the GE and Epic workflow systems and other tools available to them.
  • Ability to analyze, identify and resolve issues on patient accounts.
  • Act cooperatively and courteously with patients, visitors, co-workers, management and clients.
  • Adheres to the policies and procedures established for the client/team.
  • Meets and maintains daily productivity standards established in departmental policies.
  • Meets and maintains quality standards established in departmental policies.
  • Maintains confidentiality at all times; adhere to HIPAA and PHI Guidelines.
  • Ability to maintain composure when handling particularly difficult calls with customers.
  • Perform all other tasks related to Call Center Department areas of responsibilities.
  • Performs other related duties and special projects as required.

Job Requirements:

  • Previous experience in Hospital/Facility or Physician billing
  • Experience with GE Centricity or EPIC PB preferred
  • Ability to work well individually and in a team environment
  • Proficiency with MS Office
  • Strong verbal communication skills
  • Strong organizational skills
  • English-speaking proficiency is required; bilingual skills a plus
  • Ability to maintain composure when handling particularly difficult calls with customers
wearehiring #canstartasap

Job Type: Full-time

Pay: Php20, Php24,000.00 per month

Work Location: In person

  • Customer Service Representative

    4 days ago

    Ortigas, Philippines Satellite Office Solutions Full time ₱240,000 - ₱600,000 per year

    CUSTOMER SERVICE REPRESENTATIVEWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER SERVICE REPRESENTATIVE ?We are seeking a proactive and...

  • Customer Service Representative

    4 days ago

    Ortigas, Philippines One Luna Full time ₱201,600 - ₱252,000 per year

    Blanc Ventures Inc, a growing premium brand, is looking for a CUSTOMER SERVICE REPRESENTATIVE.Who are we:Blanc Ventures Inc is in the business of flooring installation services, products and interior renovations.Customer Service Representative Duties and Responsibilities:Prepare quotes and revisionsPayment collectionScheduling of installationServing as the...

  • Customer Service Representative

    2 weeks ago

    Ortigas, Philippines PH Global Jet Express Inc (J&T Express) Full time

    SUMMARY: Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements,...

  • Customer Service Representative

    4 days ago

    Ortigas, Philippines Vericom Inc. Full time ₱250,000 - ₱300,000 per year

    Arbitrail is expanding We are hiring Customer Service Representatives to join our growing BPO team.We're looking for professionals who are passionate about customer service, thrive in fast-paced environments, and are driven to meet performance goals.Location: Ortigas, Pasig CitySchedule: Must be amenable to work on a shifting scheduleQualifications:At least...

  • Customer Service Representative

    4 days ago

    Ortigas, Philippines One Luna Full time ₱204,000 - ₱252,000 per year

    Blanc Ventures Inc, a growing premium brand, is looking for a CSRWho are we:Blanc Ventures Inc is in the business of flooring installation services, products and interior renovations.Customer Service Representative Duties and Responsibilities:Serving as the primary point of contact for customers, addressing inquiries and concerns via phone, email, chat, or...

  • Customer Service Representative

    4 days ago

    Ortigas, Philippines iSWerk Full time ₱420,000 per year

    What is your mission?We are looking for a Customer Service Representative with a strong background in automotive systems to review mechanical inspection reports, ensure technical accuracy, and support technicians in the field. This role involves report editing, client communication, and administrative tasks, requiring strong attention to detail, excellent...

  • Customer Service Representative

    2 days ago

    Ortigas, Philippines J&T Express Full time ₱228,000 - ₱276,000 per year

    SUMMARY:Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements,...

  • Customer Service Representative

    4 days ago

    Ortigas, Philippines GeBBS Full time ₱264,000 per year

    APPLY NOW, WE ARE LOOKING FOR NEW HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR HEALTHCARE ACCOUNT IN ORTIGAS SITE.10%NightDiff - Depends on BPO Experience and Enjoy Fixed Weekends OffQUALIFICATIONS:- with minimum 12 months Healthcare BPO Experience- Excellent customer service orientation.- Strong interpersonal and good communication skills.-...

  • Customer Service Representative

    4 days ago

    Ortigas, Philippines Sapient Global Services Full time ₱18,000 - ₱25,000 per year

    Still stuck in a job or situation that doesn't challenge or reward you?Maybe it's time to make a move, and we're making it easy for you.Sapient is growing, and YOU could be the newest addition to our Customer Service Representative / Finance Account Representative team in Metro Manila With a 1-day hiring process and a salary of up to ₱25,000 plus monthly...

  • Customer Service Representative

    2 days ago

    Ortigas Center, Philippines Risewave Consulting Inc. Full time

    Job Description: We are looking for dedicated Customer Service Representatives (CSR) to join our growing team. The CSR will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction. Key Responsibilities: Answer incoming calls, chats, or emails from customers in a...