Home Based Customer Service Trainee

Job Description:

At DCX, we're committed to helping you challenge your limits and stay ahead of the curve.

As a Home Based Customer Service Trainee, you will have the opportunity to support clients across a variety of sectors, including Marketing, E-commerce, Supplier Services, and the Roofing industry.

Through our comprehensive Academy program, you'll embark on an engaging learning journey that offers hands-on experience, professional development opportunities, and a deep understanding of the promotional industry. This program is designed to equip you with the diverse skills and knowledge required to deliver exceptional service and build a successful career in these fast-paced and dynamic industries.

REQUIRED CORE COMPETENCIES

• A highly proficient communicator in both spoken and written English
• Excellent attention to detail and accuracy
• Work well with others and be a team player
• Strong organizational and time management skills
• Adaptable, open to new experiences, and eager to take on new challenges.

WHAT YOU WILL DO

• Analyzes the customer's demographic details in addition to forming marketing strategies accordingly.
• Contributes to the creation of digital assets, including email campaigns and content for social media and portals.
• Creates presentation format and compiles data for the preparation of sales presentations.
• Checks the inventory and orders samples.
• Coordinates the production of orders and ensures timely communication with suppliers about orders.
• Provides administrative and project support for a variety of marketing projects.
• Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field, is a must.

• Experience: 1-2 years of direct Promotional, Marketing, E-commerce, Supplier Services, and the Roofing industry, or other similar experience.

• Language Proficiency: Strong verbal, written, and English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.

• Industry Specific Software/Knowledge:

• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.

• Customer orientation and the ability to adapt to and respond to diverse types of characters.
• Comfortable with social media marketing.
• Various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore)

WHAT WE OFFER

• Salary Range: Php 22,000 - Php 27,500
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift: Training: 2:00 AM - 11:00 AM | Post Training: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)

• Benefits of working with us:

• Industry-leading salary packages

• Permanent work-from-home setup
• Company equipment provided

• Internet stipends upon regularization

• HMO Coverage

• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW