Customer Care

2 days ago

Ortigas, Philippines The New APEC Development Corporation Full time ₱150,000 - ₱250,000 per year

We are looking for a passionate and customer-centric Customer Care Specialist to join our team You will be the first point of contact for our valued clients, ensuring they have a positive and efficient experience.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
  • Proactively reach out to customers to provide updates on accounts, address any concerns, and gather valuable feedback on their experiences.
  • Document all customer interactions thoroughly in the CRM system, including details of inquiries, resolutions, and any required follow-up actions.
  • Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.
  • Analyze customer feedback to identify trends or recurring issues, proactively addressing potential areas for improvement in products, services, or processes.

Qualifications

  • Bachelor's degree in Business Administration, Communication, or a related field (preferred).
  • Minimum of 1 year of customer service experience (experience in the real estate industry is a strong plus).
  • Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
  • Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
  • Proficient in Microsoft Office Suite and a CRM system is a plus.
  • Possesses utmost professionalism and integrity

Employee Benefits

  • Government Mandated Benefits (SSS, PhilHealth, Pag-IBIG)
  • Overtime pay; Holiday pay
  • COVID-19 Assistance Program
  • Free Stay-In Accommodation (for site-based position)
  • Health Card
  • Incentive Leave
  • Performance Bonuses (Monthly / Quarterly / Mid-year)
  • Employee Housing Discount
  • Education Assistance
  • Salary Loan
  • Bike Loan
  • Company Activities / Team building

For interested applicants please click "APPLY NOW" and be sure to upload your updated CV or resume. Should you have further inquiries, you can contact

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Flexible schedule
  • Flextime
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Relations: 1 year (Preferred)
  • Real Estate: 1 year (Preferred)

Work Location: In person

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