Bank Retail Collections Head

1 day ago

Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱1,728,000 - ₱18,240,000 per year


We are hiring for a Retail Collections Head for a Bank located in Makati

This is a Sr Manager Role that requires 8 years of experience in Retail Collections and Risk Management combined

Salary is up to 150K per month based on experience

Onsite in Makati, Day shift - Monday to Friday

The role is responsible for developing and executing effective collection strategies to optimize loan recovery, reduce delinquency and non-performing loans (NPLs), and ensure compliance with regulatory requirements. This leader will manage a team of collectors, agency partners, and vendors, and drive initiatives to improve collection efficiency while preserving customer relationships.

Key Responsibilities:

Collections Strategy & Execution

Design and implement end-to-end retail collections strategies (early-stage, mid-stage, and late-stage collections).

Monitor and manage the performance of the collections portfolio across all retail loan products: personal loans, credit cards, auto loans, housing loans, salary loans, etc.

Drive initiatives to reduce delinquency rates, NPLs, and charge-offs while optimizing recovery and rehabilitation.

Team & Vendor Management

Lead and manage in-house collections teams, skip tracing units, and external collection agencies.

Set performance targets, monitor KPIs, and ensure operational efficiency across the collections unit.

Train, coach, and motivate staff to meet and exceed recovery goals.

Compliance, Governance & Reporting

Ensure adherence to central bank regulations, internal credit policies, and fair debt collection practices.

Collaborate with Legal and Compliance teams for cases involving litigation, repossession, or restructuring.

Prepare regular reports on collections performance, trends, and risk indicators for executive management and regulatory submissions.

Process Improvement & Risk Management

Drive process improvements, automation, and digitization of collection efforts (e.g., SMS/email reminders, auto-dialers, digital payments).

Analyze portfolio risk trends and propose corrective action plans for underperforming segments.

Coordinate with Credit Risk, Finance, and Operations teams to align collections strategies with broader credit risk appetite.

Required Qualifications:

  • Bachelors degree in Business Administration, Finance, Banking, or related field.
  • 810 years of experience in retail collections or credit risk management, with at least 3 years in a leadership role.
  • Strong knowledge of collections processes, credit lifecycle management, delinquency risk mitigation, and debt recovery tools.
  • Familiarity with regulatory frameworks governing consumer debt collection (e.g., BSP guidelines in the Philippines, or equivalent local regulation).
  • Strong analytical, leadership, and interpersonal skills.

Preferred Qualifications:

  • Experience working in a thrift bank or mid-sized retail-focused bank is highly preferred.
  • Knowledge of loan restructuring, write-off recovery, and agency performance management.
  • Experience with collections-related technologies and tools (e.g., CRM systems, collection management platforms).
  • MBA or advanced certifications in Credit Management is a plus.

Key Competencies:

  • Strategic Planning & Execution
  • Credit Risk & Portfolio Management
  • People Leadership & Team Development
  • Negotiation & Conflict Resolution
  • Regulatory & Compliance Awareness
  • Communication & Stakeholder Engagement
  • Data-Driven Decision Making

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