Unit Head

2 hours ago

Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱1,500,000 - ₱3,000,000 per year

About the Role

As a Voice Unit Head under the Contact Center Channel, you will be responsible for the development and management of objectives for the contact center operations and service delivery model. You are expected to execute effective resource planning and utilization to optimize capacity, technology and other capabilities that can enable achievement of service delivery requirements.

How you'll contribute

  • Manage and monitor daily operations and service delivery across contact center channels of Voice – Inbound and Outbound as well as Non voice assignments
  • Serve as tertiary point of escalation on elevated complaints; Engage the relevant support units and collaborate on providing resolution
  • Partner with relevant functions to materialize improvement initiatives that enhance end to end processes, increase business efficiency and lift customer experience
  • Conduct coaching and mentoring to Unit Head on performance as well as duty adherence; Create Development Plan for all direct reports

What we're looking for

  • Bachelor's degree in any field
  • 5-10 years of relevant experience in customer service, contact center, and workforce management
  • At least 2 years of experience managing Team Leaders/Supervisors, preferably with contact center background in the banking industry
  • Has stakeholder management experience and/or capabilities
  • Knowledgeable in multi-channel management – Voice and Non voice
  • Well adept with Products, Processes and Policies of the Business function
  • Proficient in oral and written communications
  • Knowledgeable in MS Office applications
  • Good analytical and problem-solving skills
  • Ability to manage team crisis and staffing deficits
  • Can conduct Root Cause Analysis and initiative planning and execution
  • Willing to work on premises in Makati Head Office

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

  • General Nursing Unit Head Nurse

    4 hours ago

    Makati City, National Capital Region, Philippines Kalinga Klinika Full time ₱420,000 - ₱630,000 per year

    Company DescriptionMakati Life Medical Center is a state-of-the-art healthcare facility in Metro Manila, where patients are the top priority. The hospital is equipped with the finest medical technology, facilities, and doctors to assist everyone's healthcare needs effectively.BASIC FUNCTIONThe Head Nurse is responsible for overseeing the nursing staff and...

  • IT, and Operations Risk Department Head

    2 hours ago

    Makati City, National Capital Region, Philippines ORIX METRO Leasing and Finance Full time ₱2,000,000 - ₱2,500,000 per year

    Job Overview:The IT, and Operations Risk Department Head is responsible for leading the implementation of the company's operational and IT risk management framework, including the business continuity program. This role ensures that these frameworks are effectively integrated into the company's operations.Specific Duties and Responsibilities:Develop and...

  • Business Unit Strategic Marketing

    2 weeks ago

    Makati City, National Capital Region, Philippines Metrobank Full time ₱900,000 - ₱1,200,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Legal Head

    2 weeks ago

    Makati City, National Capital Region, Philippines HRTX Full time ₱144,000 - ₱2,400,000 per year

    Position: Legal HeadWork Schedule: Monday to Friday, Onsite (Morning Shift)Location: Makati CityAbout the Role:The Legal Head will lead and manage the overall legal function of the holding company, exercising administrative supervision and strategic oversight over the legal teams of all subsidiaries and affiliated entities. This role ensures that all legal...

  • Legal Head

    2 weeks ago

    Makati City, National Capital Region, Philippines HRTX consulting Full time ₱1,500,000 - ₱3,000,000 per year

    Position: Legal HeadWork Schedule: Monday to Friday, Onsite (Morning Shift)Location: Makati CityAbout the Role:The Legal Head will lead and manage the overall legal function of the holding company, exercising administrative supervision and strategic oversight over the legal teams of all subsidiaries and affiliated entities. This role ensures that all legal...

  • Business Unit Strategic Marketing Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Metrobank Full time ₱900,000 - ₱1,200,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Head of Legal

    2 weeks ago

    Makati City, National Capital Region, Philippines HR TechX Corp. Full time ₱2,000,000 - ₱2,500,000 per year

    About the Role:TheLegal Headwill lead and manage the overall legal function of the holding company, exercising administrative supervision and strategic oversight over the legal teams of all subsidiaries and affiliated entities. This role ensures that all legal operations across the group are aligned with corporate objectives, compliant with applicable laws,...

  • Head of Legal

    3 hours ago

    Makati City, National Capital Region, Philippines HRTX Full time $120,000 - $180,000 per year

    About the Role:The Legal Head will lead and manage the overall legal function of the company, exercising administrative supervision and strategic oversight over the legal teams of all subsidiaries and affiliated entities. This role ensures that all legal operations across the group are aligned with corporate objectives, compliant with applicable laws, and...

  • Information Technology, and Operations Risk Department Head

    2 weeks ago

    Makati City, National Capital Region, Philippines ORIX METRO Leasing and Finance Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Job Overview:The Information Technology and Operations Risk Department Head is responsible for leading the implementation of the company's operational and IT risk management framework, including the business continuity program. This role ensures that these frameworks are effectively integrated into the company's operations.Specific Duties and...

  • General Nursing Unit Head Nurse

    5 hours ago

    Makati City, National Capital Region, Philippines Makati Life Nurture Medical Center Inc. Full time ₱360,000 - ₱480,000 per year

    Company DescriptionMakati Life Medical Center is a state-of-the-art healthcare facility in Metro Manila, where patients are the top priority. The hospital is equipped with the finest medical technology, facilities, and doctors to assist everyone's healthcare needs effectively.Job Description:The GNU Head Nurse oversees the nursing staff and ensures the...