Collections Officer

1 day ago

Makati City, National Capital Region, Philippines EastWest Bank Full time ₱300,000 - ₱600,000 per year


About the Job

Location: BGC, Mandaluyong City, & Makati City

Corporate Title: Collections Officer

Work Arrangement: Onsite

Our Consumer Lending team is looking for experienced professionals to join us in BGC, Mandaluyong City, & Makati City in the role of Collections Officer.

This role will conduct collection efforts on delinquent accounts using callouts, collection letters, and SMS. Handle financial and non-financial client requests, including reversals, payment transfers, and updating cardholder information within specified turnaround times. Negotiate special payment arrangements, monitor personal productivity, and perform additional tasks as needed.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

  • Conduct collection efforts on delinquent accounts using callouts, collection letters, and SMS.
  • Assess and initiate financial and non-financial client requests, including reversals, payment transfers, and updating cardholder information, adhering to specified customer turnaround times.
  • Negotiate special payment arrangement schemes with customers.
  • Monitor personal productivity achievements and implement action plans discussed with the team head.
  • Address any other tasks that may arise during the performance of the above responsibilities.

What were looking for

  • Candidate must posses a Bachelor's/College Degree.
  • Possess at least 3 years of working experience in Collections, specifically in the role of Agency Coordinator/Repossessor.
  • Have at least one (1) year of collections experience in a supervisory capacity.
  • Demonstrate at least three (3) years of overall collections experience.
  • Include at least one (1) year of client management experience.
  • Demonstrate detailed, results-oriented, and self-motivated qualities with strong analytical, negotiation, and problem-solving skills, supported by collections-related work experience, as an advantage.
  • Applicants must be open to working onsite, with office locations in Filinvest Building, Mandaluyong (near MRT Ortigas Station), or PBCOM Tower, Makati City.

What you can expect from joining our team

  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs to reward high-performing individuals
  • Opportunity to work with industry experts and be mentored by them
  • Defined career progression paths to guide you in your professional growth

  • Collections Officer

    1 week ago

    Makati City, National Capital Region, Philippines Metrobank Full time ₱250,000 - ₱500,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees-we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and...

  • Credit & Collection Officer

    1 day ago

    Makati City, National Capital Region, Philippines AALIYAH DELICATESSEN AND COLD STORAGE INC. Full time ₱900,000 - ₱1,200,000 per year

    About the role We are seeking an experienced Credit & Collection Officer to join our team at AALIYAH DELICATESSEN AND COLD STORAGE INC.' in our Makati City, Metro Manila office. This full-time position will be responsible for managing our accounts receivable and credit control processes to ensure timely collection of payments from our customers.What you'll...

  • Credit and Collection Officer

    1 day ago

    Makati City, National Capital Region, Philippines Cost U Less, Inc. Full time ₱240,000 - ₱300,000 per year

    Cost U Less Incorporated is a leading provider of interior finishes and furniture, catering to various interior needs. With a strong presence in the market for over 16 years, Cost U Less has been the go-to supplier of commercial office and restaurant furniture in the Philippines.Our innovative and growing company is looking to fill the role of Credit and...

  • Head of Collections Officer

    1 day ago

    Makati City, National Capital Region, Philippines One Outsource Retail ServicesOne Tech Full time

    Job description:To proceed with your application, please fill up the application form here: https://oodc-(CLF_Group)/link/We are seeking an experienced Collections Officer to manage and oversee the collection of outstanding debts. The role involves contacting clients regarding overdue accounts, negotiating payment arrangements, and ensuring timely...

  • Senior Collections Officer

    1 week ago

    Makati City, National Capital Region, Philippines Cartrack Full time ₱600,000 - ₱1,200,000 per year

    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for aSenior Collections Officer (Opportunity to become a Team Lead)to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that...

  • Senior Collections Officer

    1 week ago

    Makati City, National Capital Region, Philippines Cartrack Full time ₱900,000 - ₱1,200,000 per year

    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Senior Collections Officer (Opportunity to become a Team Lead) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that...

  • Collection Officer

    1 day ago

    Mandaluyong City, National Capital Region, Philippines EastWest Bank Full time ₱250,000 - ₱500,000 per year

    About the JobLocation: Mandaluyong CityCorporate Title: Collections OfficerWork Arrangement: OnsiteOur Corporate Credit team is looking for experienced professionals to join us in Mandaluyong City (Ortigas) in the role of Collections Officer.This role will conduct collection efforts on delinquent accounts using callouts, collection letters, and SMS. Handle...

  • Collections Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Kinect Inc. Full time ₱400,000 - ₱600,000 per year

    We are looking for a Collections Officer to handle outbound calls with customers whose accounts are overdue. You will focus on recovering outstanding payments, providing excellent customer service, negotiating repayment solutions, and maintaining accurate account records.Key Responsibilities:Manage overdue accounts through calls and follow-upsNegotiate...

  • Remedial & Collections Officer

    1 day ago

    Makati City, National Capital Region, Philippines ProCredit Financing Corp Full time ₱900,000 - ₱1,200,000 per year

    About UsProCredit is a tech-enabled SME lender led by a seasoned team with 50+ years of combined experience at Citigroup, Standard Chartered, ANZ, and ADB. We're on a mission to close the credit gap for growing businesses in the Philippines through data-driven underwriting and flexible, risk-based lending.We pay above market, value ambition, and offer...

  • Junior Collection Officer

    1 day ago

    Quezon City, National Capital Region, Philippines TapTalent Full time ₱150,000 - ₱250,000 per year

    We're Hiring: Junior Collection Officer We are looking for a motivated and detail-oriented Junior Collection Officer to join our team in Quezon City. The ideal candidate will have experience in collections, excellent communication skills, and a proactive approach to managing accounts receivable. Location: Quezon City, Philippines Work Mode: Work From Office...