Head of Operational Risk

Job Summary

The role is responsible for managing the mitigation of operational risk across the company. This includes operational loss, operational risk incidents / issues, creating a robust control environment, raising the company-wide awareness of operational risks, operational risk reporting, Risk & Control Assessments ("RCA"), Risk & Control Self Assessments ("RCSA"), Key Risk Indicators ("KRIs"), and the Operational Risk Management Forum. Additional areas of responsibility include business continuity management (i.e. Business Continuity Plans ("BCP"), Business Impact Analysis ("BIA"), etc.) and crisis management.

Duties and Responsibilities

Process Management

• Comprehensive knowledge of all processes (end-to-end) across all departments in a retail lending business.
• Able to map processes end-to-end, and identify potential process failures.
• Able to design robust controls to mitigate process failures.
• Able to perform root cause analysis on process failures.

Governance, Control and Risk Mitigation

• Promote awareness of operational risk across the organization.
• Lead the rollout of the operational risk management framework across the organization and with all departments
• Guide the department heads and designated Auxiliary Governance Officers ("AGO") to identify their process universe, create their process maps, identify potential failures, design robust controls, and prepare implementing guidelines, RCSA, RCA, and design appropriate KRIs.
• Review and approve each department's implementing guidelines, RCSA, RCA, BIA, and BCP to ensure completeness and quality.
• Guide the department heads and designated AGOs to complete the BIA and prepare BCP.
• Lead the agenda and discussion of operational risk issues at the quarterly Operational Risk Management Forum.
• Ensure the timely reporting of operational risk incidents, issues, and losses within SBF and also to BAY (as appropriate).
• Maintain the Operational Risk Management Framework, Business Continuity Framework, Crisis Management Framework, Reputational Risk Framework

Planning and Organizing

• Organize the operational risk agenda for the year, including operational risk deliverable schedule, and training for the AGOs.

Knowledge / Skills Requirement

• Comprehensive knowledge of a retail lending business's process (end-to-end) from the perspectives of compliance, internal audit and/or operational risk
• Should have extensive work experience in banking or a retail lending business, but specifically in compliance, internal audit, and/or operational risk
• Fully familiar with the relevant regulations governing a retail lending business
• Proficiency in the use of computer programs (EXCEL, WORD, POWERPOINT)
• Good internal and external stakeholder management skills
• Good oral & written communication
• Result-oriented and a team player
• Proactive and flexible to changes
• Values integrity at work
• Decision maker
• Trustworthy
• Managerial and influence skills to lead a small team of direct reports, but guide a larger network of indirect reports (i.e. AGOs)

About SB Finance

A young, rapidly growing financial institution with an unwavering drive to empower more and more Filipinos – for both those that we serve and those who are part of our diverse and dynamic team.

SB Finance Corporation is a partnership between the Philippines' Security Bank Corporation and Thailand's Bank of Ayudhya (Krungsri). This partnership is a result of Security Bank and MUFG's goal to expand global partnerships while growing local talent and expertise. Backed by two financial giants in the Asian region with more than 100 years of financial excellence, we provide top-notch financial products and services that are tailor-made for the needs of the Philippine market.

We are engaged in the business of extending credit facilities and financing services for the betterment of the different communities we serve. Our relentless pursuit is to empower Filipinos through our growing menu of loan products – multi-purpose cash loan through Personal Loan, OR/CR for cash through Car4Cash, brand new or pre-owned motorcycle financing through MotorsikLOAN, and a digital salary advance facility through eSALAD.

Be part of the SB Finance team and become an 'SBFF' who enables ordinary Filipinos and small business owners to reach their life's milestones as you enjoy a fun, meaningful career regardless of your role in the company.

A better life for everyone? Dito, pwede.