Help Desk Technician

1 day ago

Ayala Alabang, National Capital Region, Philippines New York Global Consultants Inc. (NYGCI) Full time ₱200,000 - ₱350,000 per year

Experience

● Has at least one (1) year of experience in Help Desk tasks including but not limited to problem tracking, phone consulting, voicemail consulting, among others.

● Exposure in technical set-up, configuration, and maintenance of different applications, network environments, software tools an advantage.

● Exposure in dealing and talking with end customers.

  1. Help Desk Task Proficiency

a. Knowledgeable in MS Office Applications.

b. Knowledgeable in PC Operating System (Windows 98/XP/2000/7);

c. Knowledgeable in Windows Server Operating System (Windows 2000/2003/Standard Edition);

d. Monitor assigned task(s) including the scheduled reports globally.

e. Able to provide courteous and quick response to customers asking help via phone, email, remote access, or onsite support.

f. Has the willingness to find answers to all questions addressed to them.

g. Ability to familiarize themselves with the research and information resources and knowledge bases at hand.

h. Ready to research questions using a variety of manuals and resources, and to work with other Help Desk Support Engineers and IT colleagues in answering any customer's question.

i. Shows eagerness to learn as one progress in the field and as one is faced with new questions and situations.

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