IT Help Desk Specialist

6 hours ago

Ayala Alabang, National Capital Region, Philippines HHI Full time ₱720,000 - ₱1,008,000 per year

Non-Negotiable Requirements

  • Active Directory
  • Active Directory Azure
  • Microsoft 365

Qualifications - Education

  • Bachelor's degree in Computer Science, Computer Engineering, IT, or related field.

Experience

  • At least 1 year IT Help Desk experience (problem tracking, phone/voicemail consulting, etc.)
  • Exposure to application setup, configuration, and maintenance
  • Experience dealing and communicating with end users

Skills

  • Fluent in German and English
  • Strong customer service orientation
  • Ability to explain technical concepts in simple terms
  • Strong verbal and written communication
  • Organized, able to prioritize tasks
  • Proficient in Windows-based operations
  • Knowledgeable in MS Office, SQL Database, Windows OS
  • Thai or Portuguese language skills are a plus

Desirable Traits

  • Honest, professional, resourceful, patient
  • Strong attention to detail and sense of urgency
  • Team-oriented, committed, hardworking
  • Can work under pressure with minimal supervision

Work Setup

  • 24/7 shifting schedule
  • May require extended hours depending on operational needs

Job ResponsibilitiesHelp Desk Support

  • Install, configure, and troubleshoot MS Office, Windows OS, and typical desktop applications
  • Basic troubleshooting of PC and network issues
  • Provide support via phone, email, remote access, or onsite
  • Use knowledge bases and coordinate with IT teams to resolve issues
  • Follow SOPs and comply with defined SLAs

Administrative

  • Close tickets promptly once resolved
  • Maintain daily monitoring logs of deliverables
  • Prepare and submit required reports

Teamwork

  • Adjust schedule to support 24/7 operations
  • Ensure proper turnover to the next support team member

Learning & Development

  • Continuously improve knowledge of business processes and IT systems
  • Stay updated on new technologies, changes, and system updates

Job Type: Full-time

Pay: Php60, Php85,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • How much is your expected salary?

Experience:

  • Active Directory/Azure and Microsoft 365: 1 year (Required)
  • MS Office, SQL Database, Windows OS: 1 year (Required)

Language:

  • German (Required)

Work Location: In person

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