IT Technical Support

1 week ago

Antipolo City, Calabarzon, Philippines JoyRide Superapp Full time ₱250,000 - ₱450,000 per year

Job Description

  • Diagnose and troubleshoot network, computer system, hardware, and software failures.
  • Provide technical support to customers for the company's software products and application systems.
  • The primary focus of the role is to ensure that any issues with the systems are efficiently resolved, to minimize disruption of operation.
  • Provide dedicated telephone and live-chat support for customers and other departments in real time.
  • Ensure any repeat incidents are identified and escalated to ensure the appropriate resolution is applied.
  • Ensure that all queries and support calls are logged and tracked and keep customers regularly informed regarding progress and resolution.
  • Create and maintain process and procedure documents and other user-specific documentation, including documentation on resolved issues.
  • Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
  • Perform other duties as assigned related to IT works
  • Reports directly to the team leader

Requirements

  • Bachelor's degree or equivalent, preferably in Computer Science/IT
  • Basic knowledge of hardware and software troubleshooting
  • Good verbal and communication skills
  • Team player
  • Minimal supervision
  • Flexible in working rotational shifts
  • Logical and Rational thought
  • Detail-Oriented
  • Willing to be assigned at Marcos Highway, Antipolo City

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