IT Technical Support

1 week ago

Antipolo City, Calabarzon, Philippines JoyRide Superapp Full time ₱250,000 - ₱450,000 per year

Job Description

  • Diagnose and troubleshoot network, computer system, hardware, and software failures.
  • Provide technical support to customers for the company's software products and application systems.
  • The primary focus of the role is to ensure that any issues with the systems are efficiently resolved, to minimize disruption of operation.
  • Provide dedicated telephone and live-chat support for customers and other departments in real time.
  • Ensure any repeat incidents are identified and escalated to ensure the appropriate resolution is applied.
  • Ensure that all queries and support calls are logged and tracked and keep customers regularly informed regarding progress and resolution.
  • Create and maintain process and procedure documents and other user-specific documentation, including documentation on resolved issues.
  • Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
  • Perform other duties as assigned related to IT works
  • Reports directly to the team leader

Requirements

  • Bachelor's degree or equivalent, preferably in Computer Science/IT
  • Basic knowledge of hardware and software troubleshooting
  • Good verbal and communication skills
  • Team player
  • Minimal supervision
  • Flexible in working rotational shifts
  • Logical and Rational thought
  • Detail-Oriented
  • Willing to be assigned at Marcos Highway, Antipolo City

  • Technical Support Engineer

    1 week ago

    Antipolo City, Calabarzon, Philippines Photonergy Inc. Full time ₱120,000 - ₱180,000 per year

    QualificationsElectrical Engineer preferredElectronics Engineer are also welcomeFresh graduates are most welcomeWith good Tagalog & English communicationWith good customer service orientation & presentation skillsBoard passer an advantage, but not requiredPreferably with valid driver's license (four wheels and/or motorcycle)Experience in solar or technical...

  • Technical Sales Engineer

    6 days ago

    Antipolo City, Calabarzon, Philippines GLOBAL TRUSTEES MULTIPURPOSE COOPERATIVE Full time ₱600,000 - ₱1,200,000 per year

    Find and create new product and solution business opportunities.Present and advertise products and services by visiting customers, consultants, and contractors.Recognize the demands of your clients and offer technical solutions that meet those needs.Create and present technical proposals, quotes, and presentations to clients.Help with system design,...

  • Application Support Manager

    2 weeks ago

    Antipolo City, Calabarzon, Philippines JoyRide Superapp Full time ₱1,500,000 - ₱2,500,000 per year

    We are seeking a highly skilled and experienced Application Support Manager to oversee our technical operations and lead our technical support team. This role is pivotal in improving the quality of our operations and spearheading the enhancement of our incident management processes. The ideal candidate will have a strong background in technical operations...

  • Technical Support Representative

    4 days ago

    Paranaque City, Calabarzon, Philippines SPi Global (now Straive) Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Respond to customer inquiries and resolve technical issues via phone, email, or chatProvide excellent customer service and ensure customer satisfactionTroubleshoot and diagnose technical problems using available tools and resourcesDocument customer interactions and issue resolution in a ticketing systemCollaborate with internal teams to...

  • Application Support Lead/Manager

    1 week ago

    Antipolo City, Calabarzon, Philippines JoyRide Superapp Full time ₱1,500,000 - ₱2,500,000 per year

    We are looking for a seasoned and results-driven Application Support Lead/Manager to lead our technical operations and support team. This role plays a key part in enhancing operational quality and strengthening our incident management processes. The ideal candidate will have extensive experience in SaaS environments, with strong expertise in cloud...

  • Sales Support Engineer

    2 days ago

    Antipolo City, Calabarzon, Philippines Capital Industries, Inc. Full time ₱240,000 - ₱360,000 per year

    Job descriptionBuilding and maintaining strong, long-term customer relationships by providing a high-quality customer service experience.Liaising with internal departments and traveling to client sites to demonstrate services, provide technical support or hold meetingsStay updated on product launches and develop in-depth knowledge of company products to...

  • Technical Support Engineer

    2 weeks ago

    Cavite City, Calabarzon, Philippines LBC Express, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Role DescriptionThe TSE will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in...

  • Technical Support Engineer

    1 week ago

    Cavite City, Calabarzon, Philippines South Asialink Finance Corporation Full time ₱250,000 - ₱500,000 per year

    DUTIES AND RESPONSIBILITIES:• Installs and configures computer hardware, software, systems, networks, printers and scanners• Provides technical support, solves problems for both hardware and software issues the users encounter• Maintains network and system security• Provides recommendations to continuously improve the network and system• Monitors...

  • Technical Support Engineer

    1 week ago

    San Pablo City, Calabarzon, Philippines South Asialink Finance Corporation Full time ₱216,000 - ₱264,000 per year

    DUTIES AND RESPONSIBILITIES:Issue ResolutionDiagnose and resolve hardware, software, and network problemsRespond to support tickets, emails, and calls from internal usersSystem Setup & MaintenanceInstall and configure operating systems, applications, and devicesPerform routine system checks and updatesUser SupportAssist with login issues, password resets,...

  • IT Operations Coordinator

    4 days ago

    Lucena City, Calabarzon, Philippines Open IT Full time ₱400,000 - ₱600,000 per year

    We are looking for a detail-oriented and proactive IT Operations Coordinator to support our IT operations across multiple international offices. The successful candidate will work closely with both the IT Service Manager and the Finance Manager to ensure that all IT activities are properly planned, documented, and efficiently executed.This role is ideal for...