Senior ServiceNow Developer
5 days ago
Job Summary:
We are seeking a skilled and experienced ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform, focusing mainly on the Customer Service Management (CSM) domain. The ideal candidate will have a strong background in ServiceNow development, scripting, integrations, and workflow management, along with proficiency in Service Portal and Advanced Work Assignment modules.
Key Responsibilities:
- Design, develop, and implement solutions in ServiceNow CSM domain.
- Develop and manage workflows using Flow Designer and Workflow Editor.
- Utilize expertise in ServiceNow API architecture to create and maintain REST integrations and Scripted REST APIs.
- Configure and troubleshoot Advanced Work Assignment modules, including channels, queues, assignment rules, agent presence, and capacity management.
- Design and implement custom solutions in Service Portal, including creating portals, pages, and widgets using AngularJS.
- Write and maintain ServiceNow scripts, including Business Rules, Script includes, UI Actions, and Scheduled Jobs.
- Customize the platform using UI Pages, UI Macros, CMS, and applying CSS and HTML for advanced UI/UX customization.
- Debug and troubleshoot issues in Agent Chat and Configurable Workspace environments.
Qualifications and Skills:
- 3 to 5 years of experience with ServiceNow development
- CAD certificate is highly preferred
- CSM Module experience is highly preferred
- Full Stack ServiceNow Development (Frontend to Backend regardless of the percentage)
- Integration with ServiceNow
- Automation with ServiceNow
- Customization with ServiceNow (Frontend/ Portal)
- Experience with ServiceNow APIs, REST integrations, and Scripted REST APIs.
- 5+ years of experience with Java, JavaScript, Angular, HTML, CSS and JavaScript
- Familiarity with Agile/Scrum methodologies and experience using JIRA
Preferred Skills:
- Strong analytical and problem-solving skills.
- Communication and collaboration abilities.
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD)
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