Senior ServiceNow Developer

5 days ago


Makati City, National Capital Region, Philippines Myridius Full time

Job Summary:

We are seeking a skilled and experienced ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform, focusing mainly on the Customer Service Management (CSM) domain. The ideal candidate will have a strong background in ServiceNow development, scripting, integrations, and workflow management, along with proficiency in Service Portal and Advanced Work Assignment modules.

Key Responsibilities:

  • Design, develop, and implement solutions in ServiceNow CSM domain.
  • Develop and manage workflows using Flow Designer and Workflow Editor.
  • Utilize expertise in ServiceNow API architecture to create and maintain REST integrations and Scripted REST APIs.
  • Configure and troubleshoot Advanced Work Assignment modules, including channels, queues, assignment rules, agent presence, and capacity management.
  • Design and implement custom solutions in Service Portal, including creating portals, pages, and widgets using AngularJS.
  • Write and maintain ServiceNow scripts, including Business Rules, Script includes, UI Actions, and Scheduled Jobs.
  • Customize the platform using UI Pages, UI Macros, CMS, and applying CSS and HTML for advanced UI/UX customization.
  • Debug and troubleshoot issues in Agent Chat and Configurable Workspace environments.

Qualifications and Skills:

  • 3 to 5 years of experience with ServiceNow development
  • CAD certificate is highly preferred
  • CSM Module experience is highly preferred
  • Full Stack ServiceNow Development (Frontend to Backend regardless of the percentage)
  • Integration with ServiceNow
  • Automation with ServiceNow
  • Customization with ServiceNow (Frontend/ Portal)
  • Experience with ServiceNow APIs, REST integrations, and Scripted REST APIs.
  • 5+ years of experience with Java, JavaScript, Angular, HTML, CSS and JavaScript
  • Familiarity with Agile/Scrum methodologies and experience using JIRA

Preferred Skills:

  • Strong analytical and problem-solving skills.
  • Communication and collaboration abilities.
  • ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD)


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