Student Enrolment Assistant
3 days ago
Duties & Responsibilities:
- Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.
- Providing excellent customer service though the different communication platforms.
- To maintain and provide information on all aspects of the application and enrolment process to student applicants.
- Responding to enquiries and assist students primarily via telephone, email, and chat.
- Adhere to pre-agreed service level commitments.
- Maintain data integrity protocols, ensuring it is consistently and accurately recorded.
- Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business
Qualifications:
- With at least 2 years of experience in the BPO Industry using English-Mandarin
- Knowledge of data privacy and GDPR is a plus but not a requirement.
- Customer service oriented
- Strong organizational ability in a fast-paced environment
- Strong interpersonal and communication skills, including excellent written and verbal.
- Ability to multitask, prioritize, and remain calm under pressure.
- Reliable, self-motivated, and flexible.
- Strong attention to detail.
- Proficient in working with MS Word, Excel, and Powerpoint.
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