Corporate Sales Support Representative

About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive

As a Corporate Sales Support Representative, you'll ensure exceptional client experiences by handling inbound calls, offering tailored solutions, and closing sales, particularly during Q4. You'll efficiently log interactions in HubSpot and process orders in Shopify to maintain seamless operations. You'll address post-sale issues and facilitate clear communication between clients and our team. Your skills in digital lead management and collaboration with internal teams will help resolve discrepancies and support our reputation for excellence.

Duties and Responsibilities:

Inbound Phone Support

• Answer incoming corporate sales calls in a prompt and professional manner.
• Deliver consultative guidance tailored to the caller's needs (e.g. volume, shipping, gifting options, timelines).
• Assess call complexity and escalate to a Senior Sales Consultant or Manager when necessary.
• Efficiently log call details and outcomes into HubSpot.
• During Q4: confidently close sales on the same call when appropriate and process orders in Shopify following provided procedures.

Post-Sale Customer Service Support

• Serve as a liaison between the Corporate Sales team and the Customer Support team to ensure a seamless experience for corporate clients and their gift recipients.
• Assist with post-sale service inquiries, including tracking shipments, addressing order issues, and managing recipient-level concerns (e.g. missing items, delivery delays, or incorrect addresses).
• Proactively communicate with clients about order statuses, resolution timelines, and any updates regarding fulfillment or delivery.
• Maintain clear, professional communication with both B2B clients and individual recipients to uphold Butcher Box's customer experience standards.
• Coordinate internally with Fulfillment, Customer Support, and Sales teams to resolve issues efficiently and to the satisfaction of all parties involved.

Digital Lead Management (HubSpot)

• Monitor and respond to inbound leads via HubSpot throughout the year.
• Engage leads via email or phone to initiate a consultation.
• Move leads through the basic sales pipeline stages:
• Consultation
• Proposal Development
• Close
• Maintain thorough and organized notes within the CRM and in our internal Sales
• Tracker

Order Processing

• Accurately input corporate orders into Shopify using Butcher Box's established procedures/internal platform/Zest
• Verify and double-check all order details (SKUs, shipping info, payment methods, etc.).
  
  Collaborate with the sales team to troubleshoot or correct order discrepancies.

Qualifications

Soft Skills

• Excellent communication and interpersonal skills; able to engage effectively with international clientele.
• Sales Acumen: You can sell confidently and close quickly without coming off "salesy."
• Customer-Centric: You have a knack for listening deeply, asking the right questions, and providing tailored solutions.
• Adaptable Under Pressure: You remain composed, organized, and efficient during Q4's high-volume periods.
• Tech-Comfortable: You're experienced with CRMs (preferably HubSpot), VoIP phone systems, and Shopify (or willing to learn).
• Process-Oriented: You follow procedures with accuracy while maintaining a sense of urgency.
• Proven experience in CRM Systems, preferably HubSpot.
• Strong understanding and experience in Shopify tools.
• Works well with others: Small team and we work closely (in Teams) together. Clean communication and celebrate wins.

Technical Skills & ISP Requirements

• Superior web navigation and computer skills
• Proficient with Microsoft applications, understanding technology and different software programs - outbound dialer, salesforce, HubSpot or similar CRM software and outreach a plus, scheduling on calendar day to day, zoom/google meetings/teams.

Experience, Education, Age

• Minimum of 2 years sales experience in a call center environment, with an experience in sales support, or customer success role, is required.
• CRM systems (preferably HubSpot) experience is required.
• Experience in Shopify, retail sales jobs and VoIP phone systems are a big plus.
• At least 2 years in College, any course or Senior High School graduate or its equivalent.
• Must be of legal age to work in the Philippines; minimum of 18 years old.