Account Manager

About PressReader

PressReader is a rapidly growing technology company that partners with the world's leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed 7,000+ publishers such as the Financial Times, The Economist, The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.

We have an opportunity for an Account Manager of the Library Team under the Business Development Support role for PressReader Philippines, to manage and nurture client accounts to ensure satisfaction, retention, and growth. We value diversity, equity, and inclusion as part of our work culture – professionals across any industry and with unique backgrounds are welcome to apply

What You'll Be Doing

As the Account Manager of the Library Team, you will play a pivotal role in managing and fostering client relationships for our US educational accounts. You will be responsible for supporting sales initiatives, providing exceptional customer service, and ensuring that our clients receive the utmost value from our educational products.

In this role, you will:

• Manage account renewals, including generating quotes and updating CRM systems under the guidance of Sales Managers and TMs.
• Activate trials for new and prospective clients, manage communications, set up, and onboarding processes.
• Serve as the first point of contact for customer inquiries, providing timely and consistent support, and identifying training needs.
• Partner with the oneB2B Technical Support Team to resolve technical or product-related issues for Library customers and partners.
• Conduct regular health checks, generate client usage reports, analyze client usage trends, and provide actionable insights to increase service utilization and prevent cancellations.
• Collaborate with cross-functional teams to address client needs and maintain engagement with products and services.
• Work with Sales Managers and TMs to ensure smooth transitions and effective coordination on all client-related matters.

You're a great fit if you have:

• Minimum of 1-2 years of experience in Account Management, sales support role, or any client-facing role within a B2B environment.
• CRM Proficiency: Experience with CRM platforms (e.g., Salesforce, HubSpot) for managing customer data, tracking renewals, and generating reports.
• Usage trend analysis and client health checks, and the ability to generate actionable insights.
• Experience in creating and delivering training sessions or workshops for internal teams and clients.

Bonus points if you:

• Are tech-savvy
• Have a global awareness
• Have a strong interest in the technology sector
• Are amenable to work in the night shift to support the Americas region.

What We Offer:

• Competitive base salary
• Excellent benefits package, including: HMO (with dependents), bonuses, allowances
• Comprehensive staff development program and engagements
• Flexible schedule and hybrid work arrangement. (Night Shift)
• An amazing, innovative technology and brand that you'll be proud to represent
• Opportunity to build local and international sales experience
• Excellent team culture that promotes diversity, equity, and inclusion
• Opportunities for career growth

Thank you for your interest in working for PressReader. You can learn more about the company at

Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Account Management: 2 years (Required)

Language:

• English (Preferred)

Work Location: In person