Player Development Associate

4 days ago

Manila, National Capital Region, Philippines Winford Manila Resort and Casino Full time $40,000 - $80,000 per year

The Player Development Associate is responsible for cultivating and maintaining strong relationships with valued casino guests to drive loyalty and revenue. This role involves assisting in the execution of player engagement programs, coordinating with various departments to deliver exceptional guest experiences, and supporting the Player Development team in attracting, retaining, and servicing VIP and premium players.


Core Responsibilities

1. Guest Relationship Management

  • Assist in developing and maintaining relationships with premium guests and casino patrons.
  • Provide personalized service to ensure guest satisfaction and repeat visitation.
  • Support hosts in managing player accounts, preferences, and service requirements.

2. Marketing and Player Engagement

  • Assist in the promotion and execution of marketing events, tournaments, and special programs targeting high-value players.
  • Support the tracking and reporting of player activities, including gaming spend and visitation.
  • Coordinate with the marketing team on promotional offers and campaigns.

3. Guest Experience Coordination

  • Work with hotel, F&B, entertainment, and other departments to ensure seamless guest experiences.
  • Assist in arranging accommodations, dining reservations, and event invitations for qualified players.
  • Provide front-line support for VIP lounges, exclusive areas, and special events.

4. Data and Reporting

  • Maintain accurate player records and update guest profiles in the database.
  • Assist in generating reports on player activity, feedback, and program effectiveness.
  • Track and monitor reinvestment, comps, and promotional expenses.

5. Compliance and Standards

  • Ensure compliance with gaming regulations, company policies, and responsible gaming guidelines.
  • Handle guest information with confidentiality and professionalism.
  • Support anti-money laundering (AML) monitoring procedures when interacting with players.

Key Skills & Competencies
  • Customer Service Excellence: Strong interpersonal skills and a guest-first mindset.
  • Communication: Clear verbal and written communication for both guests and internal teams.
  • Relationship Building: Ability to build rapport with diverse guests, especially VIPs.
  • Organizational Skills: Ability to manage multiple requests, events, and guest needs efficiently.
  • Adaptability: Comfortable working in a dynamic, fast-paced casino environment.
  • Discretion & Integrity: Handle sensitive guest and financial information responsibly.

Qualifications
  • Bachelor's degree in Hospitality, Marketing, Business, or related field (preferred).
  • 1–2 years of experience in hospitality, guest relations, or casino operations.
  • Experience in customer service or sales roles in luxury hotels, resorts, or casinos is an advantage.
  • Proficiency in MS Office and familiarity with casino management systems is a plus.
  • Multilingual ability is an advantage in serving diverse guests.

Working Conditions
  • Flexible work schedule, including nights, weekends, and holidays.
  • Work in both office and casino floor environments.
  • Frequent guest interactions requiring professional appearance and demeanor.

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