Client Service Account Manager – Player Coach

JOB DESCRIPTION

Join our team as a Client Service Player Coach, where you will be responsible for the overall success of Client Service Account Managers. Lead and inspire Client Service Account Managers, promoting their success and growth through effective coaching and guidance.

As a Client Service Player Coach within the Client Service Industry Segment, you will be responsible for the overall success of a small collaborative team of Client Service Account Managers who have direct responsibility for servicing a defined team scope of technology, corporate or financial institution clients. Your role will include developing and training new or associate level account managers, reviewing the team's work to ensure operational controls and compliance adherence, and facilitating client and team change readiness. You will ensure the overall successful workflow of the collaborative team, including responsiveness, quality, aging, and coverage. Additionally, you may handle direct human resource functions such as performance management, career planning, development, training, and performance issues. You will ensure the Client Service Account Managers provide the highest level of service to customers, including resolving very complex and non-routine client-impacting issues, and advise management on all service, escalation, and administrative matters.

Job Responsibilities

• Align client needs to bank solutions. Provide value-added bank, product, and industry insight to clients.
• Act as the point of escalation and resolution for service issues, in addition to Client Service Account Manager responsibilities. Liaise with bank partners to manage complex issues, sensitive closings and structuring relationship alignment events
• Coach team and monitor service delivery performance to ensure client satisfaction, in partnership with direct manager,
• Provide strategic direction, leading, motivating, encouraging and coaching for optimum performance. Builds a winning culture that aligns with business objectives
• Identify training opportunities to enrich personal and career development
• Provide an inclusive, collaborative and productive environment for all Client Service Account Managers

Required qualifications, skills and capabilities

• Minimum of 5+ years of relevant industry and/or functional and/or management experience
• In depth knowledge of Core and Complex Domestic and International Treasury products
• Strong leader and people manager with ability to assess the big picture in complex situations
• Creative thinker and problem solver, able to manage through conflict, with a strong ability to adapt to changing priorities
• Ability to lead complex issues, engage appropriate business and external partners and influence at all levels
• Excellent interpersonal skills coupled with an ability to use sound judgment to prioritize and act with sense of urgency when required
• Ability to work under pressure, prioritize appropriately, meet tight deadlines and juggle multiple demands simultaneously

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.