Customer Support Specialist

1 week ago

Ortigas, Philippines Eastvantage Business Solutions Inc. Full time ₱378,000 - ₱420,000 per year

We're Hiring: Customer Support Specialist

The Customer Support Specialist is responsible for delivering high-quality service to customers by responding to inquiries, resolving issues, and providing product and billing support. This role is critical in ensuring a positive customer experience through clear communication, problem-solving, and follow-through.

The ideal candidate is composed, resourceful, and thrives in a fast-paced environment, maintaining professionalism and focus while handling multiple priorities.

Location: Pasig, Philippines

Work Mode: Work From Office

Role: Customer Support Specialist

What You'll Do:

  • Respond promptly and professionally to customer inquiries via phone and email
  • Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction
  • Follow up with customers to confirm complete resolution of open issues. Clearly explain products, services, policies, and procedures to customers
  • Accurately document all customer interactions and feedback in the CRM system (HubSpot)
  • Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
  • Monitor recurring customer concerns and provide actionable insights for service or process improvements. Maintain up-to-date knowledge of products, services, and industry best practices

What We're Looking For:

  • Minimum 2 years of experience in customer-facing or customer support roles
  • Experience with HubSpot or similar CRM/ticketing systems preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving and organizational skills
  • Knowledge of the medical industry and familiarity with medical terminology
  • Proven ability to manage time effectively and meet deadlines
  • Comfortable working independently while also being a collaborative team player

Ready to make an impact? Apply now and let's grow together

Job Type: Full-time

Pay: Php33, Php35,000.00 per month

Benefits:

  • Employee discount
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • How much is your expected salary?

Work Location: In person

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