L2 Service Desk

2 days ago

Lucena City, Calabarzon, Philippines Carabao Cloud Solution, Inc. Full time ₱240,000 - ₱420,000 per year

Carabao Cloud Solutions, Inc. is a fast-growing company based in Tayabas, Quezon Province. We are in a pure onsite set-up here in the province that works with IT companies or MSPs in the USA that use the latest tools and technologies in anything from cloud solutions to cybersecurity.

We aim to provide strong IT jobs with competitive salaries for the Quezon Province community. We'd also like to give this opportunity to those who are looking for a work-life balance and career growth. Combined with a lower cost of living and a healthier environment in Quezon, Carabao is indeed a great place to achieve your lifestyle and career aspirations.

Key Responsibilities

  • Act as an escalation point for complex technical issues requiring advanced troubleshooting.
  • Perform hands-on fixes on desktop and server environments, including software installations, upgrades, system configurations, and file backups.
  • Install, configure, test, maintain, and troubleshoot end-user workstations and applications in a higher level.
  • Record, track, and document helpdesk tickets and resolutions using ConnectWise or other ticketing systems.
  • Prioritize, schedule, escalated issues appropriately following SLAs.
  • Develop and maintain Standard Operating Procedures (SOPs) for new processes and recurring technical tasks.
  • Provide second-level support for network, server, and cloud-related issues.
  • Manage and maintain Windows and Linux servers, including setup, configuration, monitoring, and patching.
  • Administer cloud environments such as Microsoft Azure, AWS, and Google Cloud, including virtual machines, storage, and networking resources.
  • Deliver excellent customer service and technical support via calls, emails and remote.

Qualifications & Skills

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Strong technical background in networking, hardware, and software support.
  • In-depth knowledge of Windows Server environments and Active Directory administration.
  • Proficient in using IT ticketing systems (e.g., ConnectWise, Jira, ServiceNow, or similar).
  • High attention to detail and strong analytical thinking skills.
  • Ability to work independently and manage multiple technical priorities.
  • Self-motivated with a proactive approach to problem-solving and continuous learning.
  • Excellent leadership, communication, and documentation skills in English (both verbal and written).
  • Must be amenable to work pure onsite in Tayabas, Quezon Province.

Job Types: Full-time, Permanent

Pay: Php40, Php70,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • Where are you currently located?
  • Are you amenable to work in Tayabas, Quezon onsite?

Work Location: In person

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