Project-Based Call Center Associate

3 hours ago

Makati City, National Capital Region, Philippines eTeam Full time ₱16,500 - ₱24,000 per year

WORK ONSITE (ROCKWELL MAKATI)

CONTRACT BASE

MORNING SHIFT Monday- Friday

16,500-24,000 based on experience

Qualifications

  • Minimum
    6 months call center experience
  • Strong
    English communication skills
    .
  • Detail-oriented and comfortable handling
    medical-related information
    .
  • Willing to work
    night shifts and onsite
    .
  • Organized, dependable, and customer-focused
    .

About the Role

We're hiring Call Center Associates to support a medical services account under a
one-year project-based contract
. You'll assist members, hospitals, and providers with inquiries, policy updates, and claims guidance. This role is ideal for those seeking real-world experience in
medical or healthcare support
and serves as a stepping stone to higher-paying BPO opportunities.

Key Responsibilities

  • Handle member and provider inquiries via calls and emails professionally and promptly.
  • Validate policies and provide network information.
  • Assist medical providers with manual approvals and pre-authorization requests.
  • Forward policy amendments, renewal inquiries, and hospital reports.
  • Guide members and providers on claims processes and pre-approval requirements.
  • Coordinate with internal teams for updates and follow-through.
  • Document transactions and track follow-ups for continuous improvement.
  • Send Debit Notes for Excess of Benefits charges and forward qualified sales leads.

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