Spanish Bilingual Contact Center Associate

1 week ago

Makati City, National Capital Region, Philippines SuperStaff Full time ₱180,000 - ₱300,000 per year

The Contact Center Associate will take inbound and make outbound calls regarding specified requests, common questions and pursue one call resolution for health share members and providers. The Contact Center Associate works with all departments to ensure that members and providers receive accurate health share information as determined by the Membership Guidelines.

Essential Duties:

  • Answer incoming calls from members and providers and follow-up with outbound calls as necessary.
  • Resolve general member and provider issues by phone or email.
  • Identify and escalate issues as necessary.
  • Recognize and document trends or problems that may arise in operations and alert management when needed.
  • Provide accurate health sharing information and service to members and providers.
  • Obtain and review medical records as necessary.
  • Ensure member information and eligibility is accurate and up to date.
  • Explain detailed information regarding eligibility to both members and providers.
  • Is coachable and willing to learn.
  • Capable of providing the greatest customer service experience possible.
Requirements

Skills Required:

  • Critical thinking and problem-solving skills
  • Self-motivated, goal-oriented individual
  • Excellent written, verbal, and interpersonal communication skills
  • Work independently and in a team environment
  • Strong computer skills and working knowledge of Microsoft Outlook
  • Excellent phone etiquette and customer service skills as majority of time will be spent on the phone
  • Familiarity with medical policies and procedures and HIPPA

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  • High School Diploma and/or GED required
  • Customer service experience required
  • Healthcare experience preferred (reviewing and/or verifying medical records)
  • Associates or higher degree preferred

Technical Knowledge:

  • Google Suite including Share Drives, Email and Internet
  • Call center phone software and/or operating systems
  • Salesforce knowledge preferable
Benefits
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • Night Differential
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning

  • Spanish Bilingual

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱1,000,000 - ₱1,500,000 per year

    Pay: Up to ₱100,000.00 per month + 100,000 Signing bonusJob description:We are hiringPosition: Spanish BilingualLocation: Quezon CityKEY RESPONSIBILITIES:Providing customer service to clients primarily in Spanish, addressing inquiries, resolving issues, and processing transactions, while requiring fluency in both Spanish and English to effectively...

  • Spanish Bilingual

    1 day ago

    Makati City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    We're looking for Spanish Bilingual professionals who are ready to start ASAP If you've got at least 2 years experience as a Spanish Bilingual CSR, Admin, or Recruitment Admin, this could be a great fit. Work setup: Hybrid (only 1–2x a month onsite in Makati, or as needed) Schedule: Night shift Start date: ASAPRole ResponsibilitiesProvide recruitment...

  • Spanish Bilingual

    5 days ago

    Quezon City, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time ₱150,000 - ₱250,000 per year

    Job Summary:We are seeking a Bilingual Customer Service Representative fluent in Spanish and English to join our customer support team. The ideal candidate will provide outstanding service to our Spanish- and English-speaking customers, handling inquiries, resolving issues, and ensuring an exceptional customer experience across various communication...

  • Spanish Bilingual Appointment Setter

    5 days ago

    Makati City, National Capital Region, Philippines Lewis Personnel Management Full time ₱600,000 - ₱1,200,000 per year

    The Spanish Bilingual Appointment Setter is responsible for scheduling appointments for English—and Spanish-speaking patients. This role will act as the initial point of contact for patients seeking to book appointments with our physicians. The ideal candidate must be fluent in English and Spanish and have excellent communication and customer service...

  • Spanish Bilingual Appointment Setter

    3 days ago

    Makati City, National Capital Region, Philippines Lewis Personnel Management Full time ₱400,000 - ₱1,200,000 per year

    The Spanish Bilingual Appointment Setter is responsible for scheduling appointments for English—and Spanish-speaking patients. This role will serve as the primary point of contact for patients seeking to schedule appointments with our physicians. The ideal candidate must be fluent in both English and Spanish and possess excellent communication and customer...

  • spanish bilingual

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱600,000 - ₱1,200,000 per year

    We're Hiring – Spanish-Bilingual Customer Service Representative (Financial Account)Location: G/F Tera Tower, Bridgetowne, Quezon City (near Opus Mall)Start Date: ASAPSign-On Bonus: ₱100,000Virtual process availableCompensation & Benefits:Earn up to ₱100,000 salary package (based on last salary)₱100K Sign-on Bonus10% Night DifferentialDay 1 Free HMO...

  • Spanish Bilingual Agent

    5 days ago

    Quezon City, National Capital Region, Philippines Targets RMS Full time ₱720,000 per year

    JOB DESCRIPTION OVERVIEW:The Spanish Bilingual CSR is primarily responsible for answering inquiries with exceptional customer service while maintaining positive customer relation.QUALIFICATIONS / EXPERIENCE:Spanish speaking skills (training\certification)1 + year of call center experience with 1 year of additional specialCommunication Proficiency i.e.,...

  • Spanish Bilingual

    5 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱960,000 - ₱1,200,000 per year

    Qualifications:-At least highschool graduate with 2years relevant work experience as Spanish Bilingual in a BPO industry.-Preferably with 1 year collections experience.-Amenable to work onsite and can start ASAP.Job Type: Full-timePay: Php80, Php100,000.00 per monthWork Location: In person

  • Spanish Bilingual Representative

    5 days ago

    Quezon City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱180,000 - ₱360,000 per year

    URGENT HIRING No Spanish Bilingual Representative experience neededKey Responsibilities:Assist with basic customer communication in Spanish and EnglishSupport simple administrative tasks as neededParticipate in team meetings and training sessionsLearn and grow within the role with ongoing supportQualifications:Spanish Certification – B1 level or...

  • spanish bilingual

    5 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱1,300,000 - ₱1,800,000 per year

    Qualifications:-At least high school graduate with 2 years relevant work experience as a Spanish Bilingual in a BPO industry.-Preferably with 1 year collections experience.-Amenable to work onsite and can start ASAP.-Work onsite set-up (Bridgetowne, Quezon City)Job Type: Full-timePay: Php80, Php100,000.00 per monthWork Location: In person