Call Center Associates — Insurance firm

2 days ago

Makati City, National Capital Region, Philippines OAMPI Inc. Full time ₱288,000 - ₱336,000 per year
Call Center Associates — Insurance firm

Earn up to PHP 28,000/month for this position

19/F Robinson Summit Center, Ayala Ave., Makati, PH

QUALIFICATIONS

  • Education and experience:

  • At least a Senior High School diploma with 1 year of BPO experience handling inbound calls and email; or

  • A bachelor's degree and at least 6 months of BPO experience handling inbound calls and email
  • Financial and Salesforce background and experience are a plus
  • Excellent written and spoken English communication skills
  • Basic technical skills—proficient on the Internet, email, CRM, and Windows applications
  • A critical thinker with good analytical skills and attention to detail
  • Flexible and able to work in a fast-paced, team-oriented environment
  • Effective organization and time management skills
  • Upbeat, positive, kind, and empathetic personality
  • Must be willing to work 100% on-site on the night shift
  • Can start immediately
RESPONSIBILITIES
  • Provide assistance to US-based retirement beneficiaries over the phone and via email
  • Identify contribution errors, missed deferral opportunities, and employees across various beneficiary statuses
  • Proactively communicate operational and system issues promptly
  • Collaborate with program members to resolve customer inquiries and operational projects

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