Project-Based Call Center Associate

2 days ago

Makati City, National Capital Region, Philippines Private Advertiser Full time ₱150,000 - ₱250,000 per year
  • Openings: (4) four
  • Contract Duration: 1 Year (Renewable)
  • Work Setup: Onsite | Rotating Shifts (day shift for month 1) | Entry-Level

About the Role

We're hiring Call Center Associates to support a medical services account under a one-year project-based contract. This role involves assisting members, hospitals, and providers with inquiries, policy updates, and claims guidance.

It's a great fit for those who want real-world experience in the medical or healthcare support field — and an excellent stepping stone toward higher-paying BPO opportunities in the future.

What You'll Do

  • Handle member and provider inquiries through calls and emails in a professional and timely manner.
  • Validate policies and provide network information.
  • Assist medical providers with manual approvals and pre-authorization requests.
  • Forward policy amendments, renewal inquiries, and hospital reports.
  • Offer guidance on claims processes and pre-approval requirements.
  • Coordinate with internal teams for updates and follow-through.
  • Document all transactions and track follow-ups for continuous improvement.
  • Send Debit Notes for Excess of Benefits charges and forward qualified sales leads.

What We're Looking For

  • At least 6 months of call center experience (voice or non-voice).
  • Good communication skills in English.
  • Detail-oriented and comfortable handling medical-related information.
  • Willing to work night shifts and onsite.
  • Organized, dependable, and customer-focused.

Why You'll Like Working Here

  • Less toxic environment — smaller volume, more meaningful calls.
  • Valuable experience in a medical account, which can open doors to premium healthcare or insurance accounts later on.
  • Renewable contract depending on account performance.
  • Gain exposure to policy management and claims processes used in leading insurance and healthcare companies.

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