Claims Specialist

5 days ago


Pasig, National Capital Region, Philippines People Matter PH Full time

Claims Specialist

Ortigas, Pasig

Onsite, Dayshift

Job Summary:

We are seeking a detail-oriented Claims Specialist to manage life and non-life insurance claims. The role involves end-to-end claims processing, professional communication with clients primarily through email, and oversight of a team. The Claims Specialist will also support team development through training facilitation and quality assurance auditing to ensure accuracy and compliance with company standards.

Key Responsibilities:

  • Process and review life and non-life insurance claims accurately and within agreed turnaround times
  • Communicate with clients and stakeholders primarily through email to provide updates, clarifications, and resolutions
  • Lead and support a team by providing guidance, coaching, and performance monitoring
  • Facilitate onboarding and continuous training sessions to improve team knowledge and skills
  • Conduct quality assurance audits to ensure compliance with policies, procedures, and service standards
  • Identify process gaps and recommend improvements to enhance efficiency and quality
  • Prepare reports related to claims performance, QA results, and training outcomes

Qualifications:

  • Graduate of a 4-year college degree
  • With BPO experience
  • Experience in claims processing, insurance accounts, or related roles is preferred
  • Team lead, training, or QA experience is a plus
  • Strong written communication skills, particularly in email correspondence
  • Excellent organizational, analytical, and leadership skills

Job Types: Full-time, Permanent

Pay: Php40, Php50,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Ability to commute/relocate:

  • Pasig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your expecting salary?

Education:

  • Bachelor's (Preferred)

Experience:

  • Training: 1 year (Preferred)
  • Team Lead: 1 year (Preferred)

Work Location: In person



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