Insurance Specialist

5 days ago


Pasig, National Capital Region, Philippines People Matter PH Full time

Insurance Operations Specialist

Ortigas, Pasig

Onsite, Dayshift

Job Overview:

The Claims Specialist is responsible for managing life and non-life insurance claims from review to resolution. This role focuses on accurate claims processing, effective client communication primarily via email, and providing leadership support to a team. The position also involves facilitating training initiatives and conducting quality audits to maintain high service and compliance standards.

Key Duties and Responsibilities:

  • Handle the processing and evaluation of life and non-life insurance claims in accordance with company guidelines
  • Communicate with clients and internal partners mainly through email regarding claim status, requirements, and resolutions
  • Supervise and support team members through coaching, monitoring, and performance feedback
  • Lead training sessions to support onboarding and ongoing skill development
  • Perform quality assurance audits to ensure adherence to policies, procedures, and service level agreements
  • Identify improvement opportunities and contribute to process enhancement initiatives
  • Generate reports related to claims productivity, quality results, and training activities

Qualifications and Requirements:

  • Graduate of a 4-year college degree
  • With relevant BPO experience
  • Background in insurance claims or related functions is an advantage
  • Experience in team leadership, training, or quality assurance is a plus
  • Strong written communication and organizational skills
  • Detail-oriented with strong analytical and people management abilities

Job Types: Full-time, Permanent

Pay: Php40, Php50,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Ability to commute/relocate:

  • Pasig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your expecting salary?

Education:

  • Bachelor's (Preferred)

Experience:

  • Training: 1 year (Preferred)
  • Team Lead: 1 year (Preferred)

Work Location: In person



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