Insurance Specialist
5 days ago
Insurance Operations Specialist
Ortigas, Pasig
Onsite, Dayshift
Job Overview:
The Claims Specialist is responsible for managing life and non-life insurance claims from review to resolution. This role focuses on accurate claims processing, effective client communication primarily via email, and providing leadership support to a team. The position also involves facilitating training initiatives and conducting quality audits to maintain high service and compliance standards.
Key Duties and Responsibilities:
- Handle the processing and evaluation of life and non-life insurance claims in accordance with company guidelines
- Communicate with clients and internal partners mainly through email regarding claim status, requirements, and resolutions
- Supervise and support team members through coaching, monitoring, and performance feedback
- Lead training sessions to support onboarding and ongoing skill development
- Perform quality assurance audits to ensure adherence to policies, procedures, and service level agreements
- Identify improvement opportunities and contribute to process enhancement initiatives
- Generate reports related to claims productivity, quality results, and training activities
Qualifications and Requirements:
- Graduate of a 4-year college degree
- With relevant BPO experience
- Background in insurance claims or related functions is an advantage
- Experience in team leadership, training, or quality assurance is a plus
- Strong written communication and organizational skills
- Detail-oriented with strong analytical and people management abilities
Job Types: Full-time, Permanent
Pay: Php40, Php50,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
Ability to commute/relocate:
- Pasig: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your expecting salary?
Education:
- Bachelor's (Preferred)
Experience:
- Training: 1 year (Preferred)
- Team Lead: 1 year (Preferred)
Work Location: In person
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