Specialist - Fraud, Customer Service - Cebu

2 days ago

Cebu City, Central Visayas, Philippines JPMorganChase Full time ₱150,000 - ₱250,000 per year
Description

At JPMorganChase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.

As a Call Center Customer Service Specialist within the Fraud Collections Retail & Card Services team, you will be responsible for delivering exceptional service to our valued customers. Your primary responsibilities will include expertly handling customer inquiries, which will enhance your communication and problem-solving skills. You will be crucial in managing various customer transactions, such as fraud investigations, collections, payments, and loans, contributing to a dynamic and engaging work environment. This role offers an excellent opportunity to develop your customer service skills while contributing to the success of our team.

Job Responsibilities

  • Works in a call center environment that requires 100% phone-based customer interaction
  • Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
  • Communicate with customers in a metrics-driven environment
  • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Take ownership of each customer interaction while treating them with respect and responding with empathy
  • Work both independently and in a team environment
  • Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills:
  • Computer experience required, utilizing multiple computer applications in a Windows-based environment
  • Completed at least 2 years in college or, Completed the K-12 Curriculum or,
  • High school graduate with 1 year customer-interfacing work experience or,
  • Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred qualifications, capabilities, and skills

  • Ability to multitask using a computer and simultaneously provide customer support
  • Comfortable in a fast-paced, consistently changing environment
  • Previous experience working in a Hospitality, Restaurant or Retail industry
  • Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.
  This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

  • Specialist - Fraud, Customer Service - Cebu

    2 weeks ago

    Cebu City, Central Visayas, Philippines JPMorganChase Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionAt Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Customer Service Specialist within the Customer Support Team, you are responsible for providing outstanding service to our...

  • Fraud & Payments Operations Specialist (Cebu-onsite)

    2 days ago

    Cebu City, Central Visayas, Philippines Verve Corporate Full time ₱900,000 - ₱1,200,000 per year

    We're seeking a detail-oriented and data-driven Fraud & Payments Operations Specialist to protect our game economies and player ecosystems from payment abuse. You will be together with the team on the front lines of fraud detection and account review, balancing real-time reaction and thoughtful investigation to maintain transaction integrity across our...

  • Customer Care Specialist – Cebu

    7 days ago

    Cebu City, Central Visayas, Philippines Metacom Full time ₱150,000 - ₱250,000 per year

    Job Description:Join us as a Customer Care Specialist and provide exceptional support to our clients in Cebu. Onsite role with training provided for all levelsResponsibilities:Respond to customer calls or messages efficientlyDeliver clear and accurate informationEnsure excellent customer serviceDocument all interactions properlyQualifications:SHS graduate or...

  • Teller/Cashier (Cebu City)

    2 days ago

    Cebu City, Central Visayas, Philippines Customer Frontline Solutions, Inc Full time ₱150,000 - ₱250,000 per year

    Job Description:Performs operational / technical tasks under set directions, policies, guidelines and procedures in implementing the following teller services:Receipt and processing of transactional services to customersReconciliation of collections, exceptionsVerification of bank deposit slipsDaily transfer of cash collectionsPreparation of necessary...

  • Customer Care Specialist

    7 days ago

    Mandaue City, Central Visayas, Philippines Clinica Prime Cebu, Incorporated Full time ₱250,000 - ₱400,000 per year

    Customer Care Specialist (Patient Care & Support) CPCI - Clinica Oakridge2F Oakridge IT Center 1, 880 A.S. Fortuna Street, Banilad, Mandaue City, CebuAbout the RoleWe are hiring a Customer Care Specialist to join our growing clinic team You'll be the first point of contact for patients—providing excellent service, assisting with appointments, and ensuring...

  • Cebu Property Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines Shang Properties, Inc. Full time ₱300,000 - ₱600,000 per year

    Company DescriptionShang Properties, Inc. (SPI) has been a leader in property investment and development in the Philippines since 1987. Listed on the Philippine Stock Exchange since 1991, SPI focuses on office and retail leasing as well as residential development. SPI owns the upscale Shangri-La Plaza mall and holds a significant share in KSA Realty...

  • Customer Service Representative| CEBU

    2 days ago

    Cebu City, Central Visayas, Philippines HRTX Full time ₱15,000 - ₱30,000 per year

    Job Title: Customer Service Representative (CSR) AssociateLocation: CebuWork Setup: Onsite, Night ShiftRole PurposeThe CSR Associate is responsible for delivering excellent customer service by assisting clients with inquiries, resolving concerns, and ensuring a positive customer experience. This role involves handling calls, chats, or emails, providing...

  • Healthcare Customer Service Agent

    2 days ago

    Cebu City, Central Visayas, Philippines FROC Global Services Cebu Inc. Full time ₱200,000 - ₱250,000 per year

    Company DescriptionFROC Global Services Cebu Inc. is a leading provider of customer service, payer administration, and provider database management solutions. Known for delivering high-quality service, the company partners with clients to enhance their customer service experience while supporting scalable growth. As a trusted name in the industry, FROC...

  • Building Engineer- Cebu

    1 week ago

    Cebu City, Central Visayas, Philippines Cebu Landmasters, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role As the Building Engineer at Cebu Landmasters, Inc.', you will play a crucial role in maintaining and optimizing the operations of our commercial and residential properties in the Cebu Central Visayas region. This full-time position will see you overseeing the day-to-day maintenance and upkeep of our buildings, ensuring they run efficiently...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Sto. Niño de Cebu Finance Corp. Full time ₱250,000 - ₱500,000 per year

    CastleKeep Holdings, the holdings company of Skygo Marketing Corporation, and several other business units, is expanding and we are looking for a talented individual to fill the Customer Service Representative role.The Customer Service Representative (CSR) serves as the frontline contact for customers, handling inbound and outbound calls related to service...