Customer Care Specialist

1 day ago

Mandaue City, Central Visayas, Philippines Clinica Prime Cebu, Incorporated Full time ₱250,000 - ₱400,000 per year
Customer Care Specialist (Patient Care & Support)

CPCI - Clinica Oakridge

2F Oakridge IT Center 1, 880 A.S. Fortuna Street, Banilad, Mandaue City, Cebu


About the Role

We are hiring a Customer Care Specialist to join our growing clinic team You'll be the first point of contact for patients—providing excellent service, assisting with appointments, and ensuring a smooth clinic experience from check-in to check-out.


Key Responsibilities

  • Greet and assist patients and visitors in a warm, professional manner.
  • Handle inquiries via phone, email, and in-person.
  • Schedule, confirm, and manage patient appointments.
  • Provide information on clinic services and procedures.
  • Address and resolve patient concerns courteously.
  • Maintain accurate and updated patient records.
  • Ensure the reception area is clean and organized.
  • Support daily administrative and clerical tasks.
  • Uphold patient confidentiality in compliance with the Data Privacy Act.

Qualifications

  • College graduate (any field; healthcare-related is an advantage).
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation and professional demeanor.
  • Basic knowledge of medical terminology is a plus.
  • Computer literate; experience with EMR systems preferred.
  • Can work well in a fast-paced, team-oriented environment.
  • Background in a clinic, hospital, or healthcare customer service is an advantage.

What We Offer:

  • Competitive salary package
  • Health and wellness benefits
  • A supportive and collaborative work environment
  • The opportunity to make an impact in a purpose-driven healthcare organization

Apply now – don't miss the chance

or

Join Clinica Prime Cebu Inc. and be part of a team that values both professional excellence and compassionate care.

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