GDS Process Training Supervisor

2 weeks ago

Pasig, National Capital Region, Philippines WNS Full time ₱900,000 - ₱1,200,000 per year

Qualifications:

  • Must be amenable to work 100% onsite at our WNS Bridgetowne Site.
  • Minimum 2–3 years of experience in Corporate Travel training, with hands-on experience in at least one GDS (e.g., Amadeus/Sabre).
  • Strong facilitation and presentation skills; confident in leading virtual and in-person training sessions.
  • Excellent command of spoken and written English.
  • Proficient in creating training decks, manuals, and performance reports using Excel and presentation tools.
  • Strong analytical skills to assess training impact and identify improvement areas.
  • Ability to manage conflicts and provide constructive feedback to learners.

Job Description:

  • Lead the training function for international ticketing, group bookings, and email support processes.
  • Act as a Subject Matter Expert (SME) in ticketing to design and deliver effective training programs.
  • Conduct onboarding and upskilling sessions for L2 – Complex itinerary trained resources.
  • Collaborate with operations and quality teams to identify training needs and close skill gaps.
  • Develop and maintain training materials, SOPs, and process documentation.
  • Monitor training effectiveness through assessments, feedback, and performance tracking.
  • Facilitate refresher courses and process updates in alignment with client and business requirements.

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