
Operations Director
5 hours ago
The Associate Director oversees daily operations of the Business Unit, including product and service delivery, Turn Times, SLA Adherence, revenue recognition and growth; expense, cost and margin control, monthly, quarterly and annual financial goal management, group profitability, customer interaction, and efficiency metrics.
This role reports to the Country Head and interacts with key operational leaders of the business. Responsibilities:
- Product and Service Delivery
- Turn Time and SLA Adherence
- Revenue Recognition and Growth
- Expense, Cost, and Margin Control
- Financial Goal Management
- Group Profitability
- Customer Interaction
- Efficiency Metrics
Key Performance Indicators (KPIs):
- Turn Times
- SLA Adherence
- Revenue Recognition Rate
- Expense Control Ratio
- Financial Goal Achievement
- Group Profitability Index
Requirements:
- Bachelor's Degree in a related field
- Minimum 8 years of experience in operations management
- Strong leadership and communication skills
- Ability to analyze data and make informed decisions
What We Offer:
- A competitive salary package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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