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Learning And Development Specialist
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Coaching Consultants (Learning Development Specialists) are trusted subject matter experts that act as an advisor to call center Site Directors. They are responsible for implementing training, upholding coaching standards, and driving performance across multiple functions in order to create a world-class coaching environment. The incumbent will observe, evaluate, and provide feedback on experts and coaches to senior leaders. In collaboration with Coaching and call center leaders, the position is responsible for the development and integration of performance management and coaching programs.
Responsibilities- Observe, evaluate, and provide feedback on experts and coaches to senior leaders.
- Implement training and uphold coaching standards to drive performance across multiple functions.
- Collaborate with Coaching and call center leaders to develop and integrate performance management and coaching programs.
- Experience in learning and development, coaching, or related roles within a call center or similar environment.
- Ability to act as an advisor to senior leaders and drive performance improvements.
- Seniority level: Associate
- Employment type: Full-time
- Job function: Human Resources and Customer Service
- Industries: Telephone Call Centers
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