Disputes Analyst

11 hours ago

Manila, National Capital Region, Philippines ANZ Full time $40,000 - $60,000 per year

Division: Australia RetailLocation: Quezon CityAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the RoleThe Disputes Analyst is responsible for active and regular monitoring and reviewing of the Bank's fraud detection tools and take appropriate action to mitigate risk to the Bank and our customers. This role will manage all related functions on identification of incidents of fraud and act as the first point of contact for all customer and merchant fraud issues.

In addition, the Dispute Analyst will:Ensure a superior level of customer service is provided by interacting directly with our customers to achieve the best possible outcome.Ensure all services delivered comply with ANZ Group strategy, policies, processes and standards and with external regulatory requirements. Role alignment: Inbound Voice CampaignShift Schedule: Australian Business hours will be adhered to, must be open to rotating & shifting schedules. 50/50 Hybrid

Work Set-upWhat will you bring? To grow and be successful in this role, you will ideally bring the following:Good Negotiation Skills – the Analyst will often be required to discuss Bank decisions, policy and actions with customers and merchants. Experience in Fraud monitoring techniques is a plus.

Excellent communication skills both written and oral. Good investigative skills and problem-solving skills. Ability to handle and deal with difficult situations.

Ability to interpret data and information using critical and analytical thinking to come up with useful insights to resolve problems. A positive attitude and willingness to contribute to the successful fraud team environment. Amenable to working onsite.

Amenable to work on shifting schedules and rest days. You're not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us? ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in

New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.

Our expertise and services make us a bank, and our people, purpose, and culture make us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. We provide our people with a range of benefits including access to health and wellbeing services.

We also have flexible working options so that our people can 'make work, work for them'. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit You can apply for this role by visiting ANZ Careers and searching for reference number Job Posting

End Date

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