Customer Service Specialist

3 days ago

Manila, National Capital Region, Philippines ASW Full time ₱900,000 - ₱1,200,000 per year

Job Description

THE OPPORTUNITY

Our partner specializes in the design, tooling and manufacturing of plastic injection molded products servicing a variety of industries and applications. They possess over 50 years' experience in the plastics industry providing customers with creative product design, expert material selection, product prototyping & mold design. They are looking for a Customer Service Specialist for a fixed 6-month project employment

As the Customer Service Specialist, you will provide efficient and accurate data entry support while delivering excellent customer service. This position plays a crucial role to contribute to the smooth operation of the customer service department by handling data-related tasks effectively and assisting in delivering exceptional service to customers.

This position is required daily onsite and based in BGC, Metro Manila. Work hours are 6am-3pm Manila time, supporting Australian business hours.

KEY RESPONSIBILITIES

  • Accurate input and maintenance of data in databases, ensuring data integrity and confidentiality.
  • Respond to calls, emails, and inquiries professionally - provide information and assistance to clients.
  • Resolve customer concerns in a timely manner and maintain records of customer interactions.
  • Effectively communicate with internal teams and clients.
  • Prioritise tasks and manage deadlines efficiently.
  • Troubleshoot and resolve data and customer-related issues.
  • Identify areas for process improvement.
  • Assisting with inventory control processes, including monitoring stock levels.

SKILLS, EXPERIENCE & QUALIFICATIONS

  • Bachelor's degree in a relevant field.
  • At least 3 years of experience in a similar capacity.
  • Exceptional phone management, customer service, active listening, and verbal and written English Language communication skills.
  • Candidates with experience in Logistics industry is preferred.
  • Proficient typing and data entry experience, knowledge of the software UNLEASHED would be an advantage.
  • Proficiency with MS Office Suite & other data entry software.
  • A good team player that enjoys working collaboratively.
  • Strong time management and decision-making skills.
  • Adaptability and accountability.
  • Self-motivated and results driven.

ASW OFFERS

  • A diverse, inclusive, and supportive company culture.
  • Competitive remuneration.
  • Opportunity to collaborate and work with global clients and stakeholders.
  • Medical benefits.
  • Great Paid Leave entitlements.
  • Team outings, travel opportunities, company parties/events, and other exciting activities.
  • Exposure to an international environment, working with people across Malaysia, Vietnam, Thailand, the Philippines, and Australia.
  • Industry and role-related training.
  • Ongoing career opportunities.
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