Product Specialist
3 days ago
Job Description:
● Work under the Sales Director to align product direction with customer requirements
Product and Testings
● Learn in-depth knowledge of GPS tracking devices, accessories and software (web &
mobile apps), including features and benefits
● Conduct product testing, calibration, configuration, and evaluation to ensure new
features meet quality standards prior to deployment or implementation
● Use of various configuration tools provided by the company
● Propose product enhancements based on customer feedback
● Handle complex customer issues escalated from support team and conduct root cause
analysis and resolution if applicable
● Do manual testing (e.g regression testing and etc) and create manual test cases for
product and platform testing.
● Document and create reports for system defects, critical issues, such as system failures
or major incidents.
Team Collaboration
● Facilitate cross-team collaboration to ensure alignment on product knowledge and
concerns
● Assist for product inquiries, issues and other related concerns to products
Trainings
● Train internal teams on product usage, specifications and platform navigation, including
hands-on testing sessions
● Train onboard trainees to provide an overview of all the products/platforms to enhance
their understanding and ensure a smooth transition into their role
● Conduct evaluation/assessment for onboard trainees
Documents
● Creating and updating of documents used for training materials such as assessment
form and etc
● Create and maintain product documentation, presentations, and user guides
Other tasks:
Use of other equipment such as laser engraving or lamination as requested.
QUALIFICATIONS:
- Graduate of IT, Computer Engineering, Mechanical Engineering or any related courses.
- Computer literate and can use various configuration tools for the products.
- Able to read and conduct basic wiring diagrams/connections
- Familiarity with IoT Devices or SaaS
Job Type: Full-time
Pay: Php18, Php22,000.00 per month
Benefits:
- Company events
- Paid training
- Pay raise
- Promotion to permanent employee
Ability to commute/relocate:
- Kapitolyo 1603 P00: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Work Location: In person
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