Product Specialist

2 days ago

Kapitolyo P, Philippines MANILA GPS TRACKERS Full time ₱216,000 - ₱264,000 per year

Job Description:

● Work under the Sales Director to align product direction with customer requirements

Product and Testings

● Learn in-depth knowledge of GPS tracking devices, accessories and software (web &

mobile apps), including features and benefits

● Conduct product testing, calibration, configuration, and evaluation to ensure new

features meet quality standards prior to deployment or implementation

● Use of various configuration tools provided by the company

● Propose product enhancements based on customer feedback

● Handle complex customer issues escalated from support team and conduct root cause

analysis and resolution if applicable

● Do manual testing (e.g regression testing and etc) and create manual test cases for

product and platform testing.

● Document and create reports for system defects, critical issues, such as system failures

or major incidents.

Team Collaboration

● Facilitate cross-team collaboration to ensure alignment on product knowledge and

concerns

● Assist for product inquiries, issues and other related concerns to products

Trainings

● Train internal teams on product usage, specifications and platform navigation, including

hands-on testing sessions

● Train onboard trainees to provide an overview of all the products/platforms to enhance

their understanding and ensure a smooth transition into their role

● Conduct evaluation/assessment for onboard trainees

Documents

● Creating and updating of documents used for training materials such as assessment

form and etc

● Create and maintain product documentation, presentations, and user guides

Other tasks:

Use of other equipment such as laser engraving or lamination as requested.

QUALIFICATIONS:

  • Graduate of IT, Computer Engineering, Mechanical Engineering or any related courses.
  • Computer literate and can use various configuration tools for the products.
  • Able to read and conduct basic wiring diagrams/connections
  • Familiarity with IoT Devices or SaaS

Job Type: Full-time

Pay: Php18, Php22,000.00 per month

Benefits:

  • Company events
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Kapitolyo 1603 P00: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Work Location: In person

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