Sr. Quality Manager

1 day ago

Cebu City, Central Visayas, Philippines dc-cfa3-412f-8f1c-b713bbae0267 Full time ₱40,000 - ₱80,000 per year

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

What is your mission?

  • Accomplishes quality assurance and compliance people objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieves quality assurance and compliance operations objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; Identifying and resolving problems; completing audits; determining system improvements; implementing change.
  • Meets quality assurance and compliance financial objectives by estimating requirements; scheduling expenditures; analyzing variances, initiating corrective actions.
  • Develops quality assurance and compliance plans by conducting risk analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions and verification procedures; monitoring inventories.
  • Validates quality assurance and compliance processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.

Who are we looking for?

  • Candidate must possess at least a Bachelor's/College Degree, any field
  • At least 8 years of working experience in a Quality Management role
  • Minimum of 3 years on a Management capacity
  • Expertise with QA and Compliance processes, definition documents and scoring guidelines
  • Experience coaching, inspiring and motivating others to meet goals and metrics
  • Strong Analytical skills; to tell a story with data and metrics

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