Sr. Executive

1 day ago

Cebu City, Central Visayas, Philippines Omega Healthcare Management Services Inc. Full time ₱1,200,000 - ₱3,600,000 per year

About the role

Omega Healthcare Management Services Inc. is seeking a talented and experienced Sr. Executive - Risk and Compliance to join our team in Cebu City, Cebu. In this full-time role, you will be responsible for overseeing the risk and compliance functions within our organization, ensuring we adhere to all relevant regulations and industry standards. Your strategic leadership and extensive expertise will be crucial in safeguarding our operations and maintaining the trust of our valued clients.

What you'll be doing

  • Performing daily random audits of computer systems to check the effectiveness of IT controls.
  • Coordinating and conduct Compliance Induction for new joiners.
  • Provide developmental training to staff within defined timeline based on business needs.
  • Maintain updated centralized master list for all compliance related functions.
  • Periodic review and up gradation of all mandatory, essential, MR/ISM manual, and procedure documents
  • To plan and conduct Risk & Compliance awareness test to employees at 6-month interval.
  • Prepare and publish the Compliance awareness and Medicare assessment report.
  • To follow up, Guide, Review and close CAPA and audit observations as per agreed timelines
  • Review audit checklists to improve effectiveness.
  • To monitor and ensure continual improvement on QMS/ISMS/SOC audits.
  • Coordination with software team/other process owners on any requirements related to Quality online.
  • Assist and guide the stakeholders on Reporting and closing of the incidents.
  • Security event and incident management (identify security events / incidents, conduct investigation as per manager's guidance, gather evidence, report to relevant authorities, follow-up for preventive measures and closures)

What we're looking for

  • Minimum of 4 years of experience in a senior risk and compliance role, preferably within the call center or customer service industry
  • In-depth knowledge of relevant laws, regulations, and industry standards governing the call center sector
  • Proven track record of developing and implementing effective risk management and compliance frameworks
  • Excellent analytical and problem-solving skills, with the ability to identify and mitigate complex risks
  • Strong leadership and people management skills, with the ability to motivate and develop a team
  • Effective communication and stakeholder management skills, with the ability to translate technical information into actionable insights

What we offer

At Omega Healthcare Management Services Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive health insurance coverage
  • Generous paid time off and holiday allowance
  • Opportunities for career development and ongoing training
  • Collaborative and supportive work environment
  • Employee recognition and reward programs

About us

Omega Healthcare Management Services Inc. is a leading provider of call centre and customer service solutions. With over 20 years of industry experience, we have built a reputation for delivering exceptional service to our clients. Our diverse team of talented professionals is dedicated to driving innovation and exceeding our clients' expectations. Join us on our journey as we continue to grow and make a lasting impact in the call centre industry.

Apply now to become our next Sr. Executive - Risk and Compliance

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