BPO Team Lead

2 weeks ago

Ayala Alabang, National Capital Region, Philippines ADEC Innovations Full time

ADEC Innovation is a global, purpose-driven business solutions organization that specializes in integrating business process solutions with sustainability and environmental management. With a history spanning over three decades, the company was founded in Manila, Philippines, in 1996 and has since expanded its footprint to six continents with a workforce of over 5,000 associates. ADEC Innovation is driven by a mission to advance sustainable business and operational practices by transforming information into knowledge and reshaping risk into positive impact and value for its clients.

We are looking for a Team Leader with solid experience in Finance & Accounting to join our growing team

Note: This role is part of our candidate pool for upcoming Finance & Accounting Supervisor positions.

Basic Qualification:

  • Bachelor's degree in Accounting, Finance, or related field.
  • Minimum 3–5 years of experience in finance and accounting, with at least 2 years in a supervisory or team lead role within a BPO or shared services environment.
  • Strong knowledge of Accounts Payable (AP), Accounts Receivable (AR), and general accounting processes.
  • Proficient in MS Excel and ERP/Accounting systems (e.g., SAP, Oracle, NetSuite, or similar).
  • Excellent leadership, communication, and analytical skills.
  • Ability to manage performance, meet SLAs, and drive process improvements.

DUTIES & RESPONSIBILITIES

  • Monitor and analyze team KPIs using standard tools to identify trends, recommend actions, and ensure performance exceeds targets.
  • Delegate tasks effectively, provide guidance, and promote collaboration to achieve deliverables.
  • Evaluate team performance on productivity, quality, and attendance; set expectations, create development plans, and drive continuous improvement.
  • Coordinate with internal and external clients to address SLA-related issues, maintain strong relationships, and ensure service excellence.
  • Conduct regular huddles to share updates, gather feedback, and support team engagement.
  • Communicate and collaborate with stakeholders on production plans, actions, and process improvements.
  • Prepare and review performance reports to support monitoring and decision-making.

What's in it for you?

  • Competitive salary package
  • Life Insurance on Day 1
  • HMO with free dependent*
  • Paid leave credits*
  • 13th Month pay

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Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking

Ability to commute/relocate:

  • Alabang: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How much is your monthly expected salary in PHP?
  • How soon can you start?
  • Can you describe your experience handling Accounts Payable (AP) and Accounts Receivable (AR) processes in a BPO or shared services environment?
  • What accounting systems or ERPs have you used (e.g., SAP, Oracle, NetSuite), and how proficient are you with them?

Education:

  • Bachelor's (Required)

Work Location: In person

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