BPO Supervisor

2 days ago

Ayala Alabang, National Capital Region, Philippines ADEC Innovations Full time ₱1,500,000 - ₱3,000,000 per year

ADEC Innovation is a global, purpose-driven business solutions organization that specializes in integrating business process solutions with sustainability and environmental management. With a history spanning over three decades, the company was founded in Manila, Philippines, in 1996 and has since expanded its footprint to six continents with a workforce of over 5,000 associates. ADEC Innovation is driven by a mission to advance sustainable business and operational practices by transforming information into knowledge and reshaping risk into positive impact and value for its clients.

We are looking for a Supervisor with experience in Finance and Accounting to join our team

Basic Qualification:

  • Bachelor's degree in Accounting, Finance, or related field.
  • Minimum 3–5 years of experience in finance and accounting, with at least 2 years in a supervisory or team lead role within a BPO or shared services environment.
  • Strong knowledge of Accounts Payable (AP), Accounts Receivable (AR), and general accounting processes.
  • Proficient in MS Excel and ERP/Accounting systems (e.g., SAP, Oracle, NetSuite, or similar).
  • Excellent leadership, communication, and analytical skills.
  • Ability to manage performance, meet SLAs, and drive process improvements.

DUTIES & RESPONSIBILITIES

  • Monitor and analyze team KPIs using standard tools to identify trends, recommend actions, and ensure performance exceeds targets.
  • Delegate tasks effectively, provide guidance, and promote collaboration to achieve deliverables.
  • Evaluate team performance on productivity, quality, and attendance; set expectations, create development plans, and drive continuous improvement.
  • Coordinate with internal and external clients to address SLA-related issues, maintain strong relationships, and ensure service excellence.
  • Conduct regular huddles to share updates, gather feedback, and support team engagement.
  • Communicate and collaborate with stakeholders on production plans, actions, and process improvements.
  • Prepare and review performance reports to support monitoring and decision-making.

What's in it for you?

  • Competitive salary package
  • Life Insurance on Day 1
  • HMO with free dependents*
  • Paid leave credits*

*Terms and conditions apply

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