Team Lead

10 hours ago


Ayala Alabang, National Capital Region, Philippines Moder Full time

NOW HIRING:
Team Lead (Alabang, GY, Onsite) - Earn up to 57k

Location: Metro Alabang Town Center, Muntinlupa City

Work Setup: Onsite | Full-time | Graveyard Shift

About the Role:

Moder Solutions Inc. is expanding to Alabang and we're looking for experienced Team Leads to join our pioneering site. If you're a people-focused leader with a strong grasp of performance metrics and a passion for coaching, we want to meet you

Key Responsibilities:

  • Lead and manage a team of Customer Service Representatives
  • Monitor and drive performance metrics (AHT, CSAT, FCR, Quality)
  • Provide coaching, feedback, and development plans
  • Ensure operational excellence and client satisfaction

Qualifications:

Minimum 2 years of experience as a Team Lead in a BPO setting

Strong analytical and leadership skills

Experience in mortgage servicing, billing, collections, or financial accounts is a plus

Willing to work onsite in Alabang on a graveyard shift

Walk-In Application Details:

Schedule: Monday to Friday, 12:00 PM – 4:00 PM

Venue: 3F BPO Seats, Alabang Town Center, Muntinlupa City

Bring: Updated resume and valid ID


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