Team Lead
10 hours ago
NOW HIRING:
Team Lead (Alabang, GY, Onsite) - Earn up to 57k
Location: Metro Alabang Town Center, Muntinlupa City
Work Setup: Onsite | Full-time | Graveyard Shift
About the Role:
Moder Solutions Inc. is expanding to Alabang and we're looking for experienced Team Leads to join our pioneering site. If you're a people-focused leader with a strong grasp of performance metrics and a passion for coaching, we want to meet you
Key Responsibilities:
- Lead and manage a team of Customer Service Representatives
- Monitor and drive performance metrics (AHT, CSAT, FCR, Quality)
- Provide coaching, feedback, and development plans
- Ensure operational excellence and client satisfaction
Qualifications:
Minimum 2 years of experience as a Team Lead in a BPO setting
Strong analytical and leadership skills
Experience in mortgage servicing, billing, collections, or financial accounts is a plus
Willing to work onsite in Alabang on a graveyard shift
Walk-In Application Details:
Schedule: Monday to Friday, 12:00 PM – 4:00 PM
Venue: 3F BPO Seats, Alabang Town Center, Muntinlupa City
Bring: Updated resume and valid ID
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