Team Lead

3 days ago

Ayala Alabang, National Capital Region, Philippines Gear Full time ₱30,000 - ₱35,000 per year


Introduction

Gear Inc. is seeking a Team Lead for a BPO (Business Process Outsourcing) company. Ideal candidates are able to adapt and are well-known for fast-moving and last-moment change.

Responsibility

Manage, inspire, and mentor a group of Process Support Associates (PSA).

Hold regular team meetings, evaluate performance, and offer helpful criticism.

Manage escalations and challenging situations while advising and supporting PSAs.

Make sure that all PSA tasks are completed smoothly and effectively.

Keep up with periodic updates and make sure the team follows them.

Conduct briefings & process updates to the team to improve their abilities.

Handle clients' requests and escalations, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Should make themselves approachable for PSAs.

Report any issues or challenges to the reporting manager immediately when needed.

Responsible for checking the roster adherence of PSAs and managing shrinkages of the floor.

Assisting team members in identifying trends and establishing teams goals.

Ensure team members are achieving daily productivity and desired service levels as per the KPIs; correct action plan to be shared in case of any deviation.

Prepare reports and analyze data to improve processes, ensure resources are properly allocated based on the volume trend analysis, and maximize the teams efficiency.

Key skills and experience

Education: Bachelors degree preferred.

Experience: 1+ years in Medical Billing, Insurance Claims, or a related field.

Skills:

Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.

Problem-solving and critical-thinking abilities.

Strong team management and leadership abilities.

Ability to handle client conversations and multitask.

Ability to perform under pressure.

Adaptability to fast-paced environments and shift work.

Decisiveness and attention to detail.

Language Requirement:

English: Fluent or Business Proficient (C1 and up).


  • SOC Team Lead

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Amkor Worldwide Services LLC-ROHQ Full time ₱2,000,000 - ₱2,500,000 per year

    About the role As the SOC Team Lead, you will play a critical role in leading and managing a team of security analysts responsible for proactively monitoring, detecting, and responding to security incidents for our global client base. In this full-time, on-site position based in Alabang Muntinlupa City, Metro Manila, you will be a key member of our Security...

  • Sales Team Lead

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Genpact Services LLC Full time

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • CS Team Lead

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Gear Inc Full time ₱18,000 - ₱25,000 per year

    Job Summary We are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client. The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery and SLA compliance. This role also offers the opportunity to transition into coordination and service...

  • CS Team Lead

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Gear Full time ₱104,000 - ₱156,000 per year

    Job SummaryWe are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client.The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery and SLA compliance.This role also offers the opportunity to transition into coordination and service delivery...

  • CS Team Lead

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Gear Inc. Full time ₱900,000 - ₱1,200,000 per year

    *Job Summary* We are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client.The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery and SLA compliance.This role also offers the opportunity to transition into coordination and service...

  • Fund Team Lead

    3 days ago

    Ayala Alabang, National Capital Region, Philippines The Citco Group Limited Full time ₱1,500,000 - ₱3,000,000 per year

    About CitcoJOB DESCRIPTIONThe market leader. The premier provider. The best in the business. At Citco, we've been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and...

  • Fund Team Lead

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Citco Full time ₱1,500,000 - ₱3,000,000 per year

    About Citco:The market leader. The premier provider. The best in the business. At Citco, we've been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its...

  • Assistant Manager/ Team Lead

    3 days ago

    Ayala Alabang, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱550,000 - ₱660,000 per year

    Qualifications:Need at least 2 years experience as Team Lead for Financial Account or Fraud AccountAlso need at least 2 years Completed in College.Job Type: Full-timePay: Up to Php55,000.00 per monthBenefits:Health insuranceLife insurancePaid trainingExperience:Team Lead under Financial Account: 2 years (Preferred)Work Location: In person

  • Customer Service Team Lead

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Found Business Consultancy, Inc. Full time ₱540,000 - ₱660,000 per year

    Role Overview:Customer Support Team LeadWe're looking for a Customer Support Team Lead to join our team in Muntinlupa City. The right candidate will oversee daily service operations and ensure a seamless customer experience in a fast-paced business environment. The role involves managing a team of service representatives, monitoring performance, and driving...

  • Service Desk Team Lead

    5 days ago

    Ayala Alabang, National Capital Region, Philippines First Focus IT Full time ₱1,500,000 - ₱3,000,000 per year

    Let's be honest. You've seen your share of chaos — users in panic mode, tickets multiplying like rabbits, and that one client who swears they "didn't touch anything."You stayed calm. You fixed it. You coached your team through it.Now, how about leading a service desk where people actually have your back?We're First Focus, Australia's #1 Managed Service...