EOI - Bilingual Customer Service Representative (Arabic-speaking)

4 days ago

Makati City, National Capital Region, Philippines CBRE Asia Pacific Full time ₱1,200,000 - ₱2,400,000 per year

Job ID

238598

Posted

16-Sep-2025

Role type

Full-time

Areas of Interest

Customer Service

Location(s)

Makati City - National Capital Region - Philippines

About The Role
As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You'll Do

  • Answer incoming service requests, via phone, chat, email & online requests. Point of contact for all escalated customer inquiries and concerns.
  • Dispatch service request work orders for completion by vendors.
  • Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently.
  • Contact the customer for information and communicate the steps in the work order process.
  • Run, review, and distribute various customer service reports, as necessary.
  • Assist with the training of new hires and temporary employees. Provide technical guidance and training to junior associates.
  • Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
  • Impact own team and other teams whose work activities are closely related.
  • Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You'll Need

  • High School Diploma or GED with 3-4 years of job-related experience.
  • A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
  • Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Organizational skills with an advanced inquisitive mindset.
  • Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups

Service line:
None

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