Spanish Bilingual Customer Support Representative

3 days ago

Quezon City, National Capital Region, Philippines BruntWork Full time

This is a remote position.


  • Scope:

    • Monday to Friday, 9am to 5pm Eastern with a 30-minute paid break
    • Direct management and communication with the law firm team
    • Use of client's existing software systems including Smart Advocate legal CRM
    • Focus on client communication and administrative support rather than complex legal tasks
Spanish Bilingual Customer Support Representative

We are looking for a highly confident and intelligent Spanish Bilingual Customer Support Representative to join our team. This role is crucial for our client communication, requiring a professional who can effortlessly engage with clients over the phone and demonstrate a high aptitude for learning and problem-solving.

Responsibilities:

  • Answer a high volume of incoming phone calls with confidence and intelligence, providing exceptional client support and service in both English and Spanish.

  • Engage with clients over the phone to confirm upcoming medical appointments and consultations.

  • Conduct proactive follow-up calls with clients after appointments to confirm attendance and gather necessary updates.

  • Document all client interactions, appointment confirmations, and notes accurately and promptly in the legal software (Smart Advocate).

  • Coordinate appointment scheduling and rescheduling efficiently as needed.

  • Maintain accurate and detailed records of all client communications with timestamps and comprehensive notes.

  • Perform general administrative and clerical tasks to support the legal team and ensure smooth office operations.

  • Easily understand and execute instructions from the team with minimal supervision.

Requirements:

  • Fluency in both Spanish and English is mandatory (speaking, reading, and writing). Must possess a strong, professional command of both languages for clear client communication.

  • Demonstrated experience engaging with clients over the phone in a customer support, call center, or client-facing role.

  • Proven ability to answer the phone with confidence, warmth, and intelligence.

  • High aptitude—a quick learner who can easily understand and follow instructions and quickly master new processes.

  • Familiarity with CRM tools or case management software systems (e.g., Smart Advocate, Salesforce, etc.) for efficient documentation.

  • Proficiency with Microsoft Office tools, specifically Outlook (email and scheduling) and Microsoft Teams (communication).

  • Exceptional professional phone manner and customer service skills.

  • Strong organizational skills and attention to detail for accurate record-keeping.

  • Ability to work independently, manage multiple tasks, and prioritize work effectively in a fast-paced environment.

  • Legal experience is a plus, but not required.

Independent Contractor Perks
  • HMO Coverage in eligible locations
  • Permanent work from home
  • Immediate hiring
ZR_28846_JOB

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