Spanish Bilingual Customer Support Representative

1 day ago

Quezon City, National Capital Region, Philippines BruntWork Full time

This is a remote position.


  • Scope:

    • Monday to Friday, 9am to 5pm Eastern with a 30-minute paid break
    • Direct management and communication with the law firm team
    • Use of client's existing software systems including Smart Advocate legal CRM
    • Focus on client communication and administrative support rather than complex legal tasks
Spanish Bilingual Customer Support Representative

We are looking for a highly confident and intelligent Spanish Bilingual Customer Support Representative to join our team. This role is crucial for our client communication, requiring a professional who can effortlessly engage with clients over the phone and demonstrate a high aptitude for learning and problem-solving.

Responsibilities:

  • Answer a high volume of incoming phone calls with confidence and intelligence, providing exceptional client support and service in both English and Spanish.

  • Engage with clients over the phone to confirm upcoming medical appointments and consultations.

  • Conduct proactive follow-up calls with clients after appointments to confirm attendance and gather necessary updates.

  • Document all client interactions, appointment confirmations, and notes accurately and promptly in the legal software (Smart Advocate).

  • Coordinate appointment scheduling and rescheduling efficiently as needed.

  • Maintain accurate and detailed records of all client communications with timestamps and comprehensive notes.

  • Perform general administrative and clerical tasks to support the legal team and ensure smooth office operations.

  • Easily understand and execute instructions from the team with minimal supervision.

Requirements:

  • Fluency in both Spanish and English is mandatory (speaking, reading, and writing). Must possess a strong, professional command of both languages for clear client communication.

  • Demonstrated experience engaging with clients over the phone in a customer support, call center, or client-facing role.

  • Proven ability to answer the phone with confidence, warmth, and intelligence.

  • High aptitude—a quick learner who can easily understand and follow instructions and quickly master new processes.

  • Familiarity with CRM tools or case management software systems (e.g., Smart Advocate, Salesforce, etc.) for efficient documentation.

  • Proficiency with Microsoft Office tools, specifically Outlook (email and scheduling) and Microsoft Teams (communication).

  • Exceptional professional phone manner and customer service skills.

  • Strong organizational skills and attention to detail for accurate record-keeping.

  • Ability to work independently, manage multiple tasks, and prioritize work effectively in a fast-paced environment.

  • Legal experience is a plus, but not required.

Independent Contractor Perks
  • HMO Coverage in eligible locations
  • Permanent work from home
  • Immediate hiring
ZR_28846_JOB

  • Spanish Bilingual Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Hinduja Global Solutions Full time ₱250,000 - ₱400,000 per year

    Company offers:• Competitive Salary Package• Language Premium• Medical and Life Insurance• HMO on Day 1 +1 Free Dependent upon RegularizationMinimum Qualifications:• Preferably with experience as a Spanish Bilingual Representative• Must be proficient in the Spanish language• Ability to work in a non-scripted environment• Proficient in MS...

  • spanish bilingual

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱600,000 - ₱1,200,000 per year

    We're Hiring – Spanish-Bilingual Customer Service Representative (Financial Account)Location: G/F Tera Tower, Bridgetowne, Quezon City (near Opus Mall)Start Date: ASAPSign-On Bonus: ₱100,000Virtual process availableCompensation & Benefits:Earn up to ₱100,000 salary package (based on last salary)₱100K Sign-on Bonus10% Night DifferentialDay 1 Free HMO...

  • Spanish Bilingual Support Agent

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱900,000 - ₱1,200,000 per year

    (JOB DESCRIPTION)· Communicate with customers in a professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.LOCATION: Bridgetowne, Quezon CityPOSITION: Customer Service Representative – SPANISH BILINGUALWORK SET-UP: Pure Onsite,...

  • Spanish Bilingual

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱1,000,000 - ₱1,500,000 per year

    Pay: Up to ₱100,000.00 per month + 100,000 Signing bonusJob description:We are hiringPosition: Spanish BilingualLocation: Quezon CityKEY RESPONSIBILITIES:Providing customer service to clients primarily in Spanish, addressing inquiries, resolving issues, and processing transactions, while requiring fluency in both Spanish and English to effectively...

  • Customer Service Representative Spanish Billingual

    1 week ago

    Quezon City, National Capital Region, Philippines Metacom Careers Full time ₱50,000 - ₱100,000 per year

    The Spanish Bilingual Customer Service Representative is responsible for providing excellent customer support to Spanish-speaking clients through phone, email, or chat. This role involves handling inquiries, resolving issues, and ensuring a positive customer experience while maintaining professionalism and accuracy in both English and Spanish...

  • Spanish Bilingual

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱500,000 - ₱1,200,000 per year

    Location: Bridgetowne, Quezon City (near Opus Mall)Position: Spanish BilingualSalary: Up to ₱100,000 (depending on experience)Schedule: Shifting scheduleQualificationsAt least a High School GraduateMinimum of 2 years Spanish Bilingual experiencePreferably with at least 1 year of Collections experienceCompensation & Benefits₱2,000 AllowanceLife Insurance...

  • Spanish Bilingual- Customer Service Representative

    7 days ago

    Quezon City, National Capital Region, Philippines R1 Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Completed at least 2+ years in college / College Graduateat least 2 years- overall Customer Service Representative with 6 Months Spanish Bilingual ExperienceKnowledge in US Healthcare, medical terminology, and medical insurance plans (Preferred)Working in an evolving healthcare setting, we use our shared expertise to deliver innovative...

  • Spanish Bilingual Healthcare Representative

    5 days ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱300,000 - ₱450,000 per year

    Position Title: Spanish Bilingual Healthcare RepresentativeWork set-up: Onsite and NightshiftSite: 1880 Building, Eastwood, Libis, Quezon CityWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...

  • csr-spanish bilingual-with 100k sob

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱950,000 - ₱1,150,000 per year

    We're Hiring – Spanish-Bilingual Customer Service Representative (Financial Account)Location: G/F Tera Tower, Bridgetowne, Quezon City (near Opus Mall)Start Date: ASAPProcess: VirtualCompensation & Benefits:Earn up to ₱95,000 salary package (based on last salary)₱100,000 Sign-on Bonus10% Night DifferentialDay 1 HMO coverage (including dependents)Life...

  • spanish support

    1 day ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time

    We are in the look-out of Spanish Billingual Agent to report in Bridgetowne, QC.If you are thriving for growth and passionate in helping people lets discuss what's next in your career :))What are we looking for?At least a High School graduate.Must be a Filipino CitizenShould have at least 2 years voice experience in proficient bilingual Spanish supportMust...