EOI - Bilingual Customer Service Representative (Arabic-speaking)

4 days ago

Makati City, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time ₱104,000 - ₱130,878 per year

EOI - Bilingual Customer Service Representative (Arabic-speaking)

238598

16-Sep-2025

Full-time

Customer Service

Makati City - National Capital Region - Philippines

About the Role:

As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You'll Do:


• Answer incoming service requests, via phone, chat, email & online requests. Point of contact for all escalated customer inquiries and concerns.


• Dispatch service request work orders for completion by vendors.


• Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently.


• Contact the customer for information and communicate the steps in the work order process.


• Run, review, and distribute various customer service reports, as necessary.


• Assist with the training of new hires and temporary employees. Provide technical guidance and training to junior associates.


• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.


• Impact own team and other teams whose work activities are closely related.


• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You'll Need:


• High School Diploma or GED with 3-4 years of job-related experience.


• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.


• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.


• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.


• Organizational skills with an advanced inquisitive mindset.


• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups

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