After-Sales Service Officer – Solar Installation

20 hours ago

Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

Job Title: After-Sales Service Officer (Engineer) – Solar Installation

Job Summary:

We are seeking a proactive and customer-focused After-Sales Service Engineer to manage customer inquiries, coordinate service and maintenance activities, and provide technical support for solar PV systems. This role is critical in ensuring high customer satisfaction and the optimal performance of installed solar energy solutions.

Key Responsibilities:

  • Respond promptly and effectively to customer concerns, diagnosing and resolving technical issues related to solar PV systems.
  • Schedule, coordinate, and supervise maintenance visits and service activities to maintain system reliability and performance.
  • Deliver technical support related to system operation, troubleshooting, and performance optimization.
  • Monitor service quality and gather customer feedback to identify opportunities for continuous improvement.
  • Collaborate closely with Sales, Installation, and Engineering teams to address customer needs and resolve technical challenges.

Qualifications:

  • Bachelor's degree in Electrical, Mechanical, or Renewable Energy Engineering.
  • 1 to 3 years of relevant experience in after-sales service, technical support, or customer service, preferably within the solar energy sector.
  • Solid knowledge of solar PV systems and basic troubleshooting skills.
  • Strong communication skills paired with a customer-oriented approach.
  • Willingness and ability to travel for site visits; possession of a valid driver's license is required.

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