BPO Operations Manager

4 days ago

Work from Home, Philippines FBC Asia Pacific Full time ₱900,000 - ₱1,200,000 per year

About the Role

We're looking for a results-driven Operations Manager to lead our growing team. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving challenges, and can balance people leadership with client management.

What You'll Do

  • Oversee day-to-day operations and ensure smooth service delivery
  • Track KPIs, create reports, and implement strategies for efficiency
  • Lead, coach, and motivate a high-performing team
  • Manage client communications, onboarding, and escalations
  • Ensure compliance with company standards and quality checks

What We're Looking For

  • Experience as an Operations Manager or similar role (BPO/Shared Services preferred)
  • Strong leadership and people management skills
  • Excellent communication and client relationship skills
  • Analytical mindset with the ability to drive process improvements
  • Comfortable with dashboards, reporting tools, and KPI tracking

Job Type: Full-time

Benefits:

  • Flexible schedule

Application Question(s):

  • Do you have at least 1-3 of experience as an Operations Manager or in a similar leadership role?
  • Have you worked in a BPO, shared services, or customer service environment before?
  • What is your expected monthly salary range?

Work Location: Remote

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