BPO Operations Manager
4 days ago
About the Role
We're looking for a results-driven Operations Manager to lead our growing team. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving challenges, and can balance people leadership with client management.
What You'll Do
- Oversee day-to-day operations and ensure smooth service delivery
- Track KPIs, create reports, and implement strategies for efficiency
- Lead, coach, and motivate a high-performing team
- Manage client communications, onboarding, and escalations
- Ensure compliance with company standards and quality checks
What We're Looking For
- Experience as an Operations Manager or similar role (BPO/Shared Services preferred)
- Strong leadership and people management skills
- Excellent communication and client relationship skills
- Analytical mindset with the ability to drive process improvements
- Comfortable with dashboards, reporting tools, and KPI tracking
Job Type: Full-time
Benefits:
- Flexible schedule
Application Question(s):
- Do you have at least 1-3 of experience as an Operations Manager or in a similar leadership role?
- Have you worked in a BPO, shared services, or customer service environment before?
- What is your expected monthly salary range?
Work Location: Remote
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