Senior CSR | Makati | Night Shift | Up to PHP45K | Day 1 HMO

Shape Investor Experience for the World's Top Deals

Tech doesn't have to mean burnout. In the fast-paced world of IT and digital services, this role proves you can be part of something big-without sacrificing your time. It's your chance to break out of the loop, grow in a high-impact environment, and finally build forward, not just busy.

What You'll Be Doing

Be part of our client's team as a Customer Success Associate and serve as the essential bridge between clients and technical teams. You'll support global finance professionals, ensuring smooth project delivery, clear communication, and smart resolutions-all while working in a fast-paced, high-impact tech space.

Role Snapshot

Employment Type: Full-Time

Work Setup: Onsite, Makati

Shift: Training (9:00 AM - 6:00 PM); APAC/EMEA Transition (11:00 AM - 8:00 PM); EMEA/US Transition (3:00 PM - 12:00 AM *tentative)

Perks That Make a Difference

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You Bring to the Table

• Bachelor's degree
• 2-5 years of relevant experience and/or training
• Strong attention to detail
• High adaptability in dynamic environments
• Excellent verbal and written communication skills
• Proficient in Microsoft Office
• Familiarity with Salesforce, Confluence, JIRA, and Slack (a plus)
• Ability to manage workloads effectively and meet deadlines
• Collaborative and team-oriented mindset
• Strong problem-solving skills
• Comfortable transitioning between multiple projects and platforms
• Fluent in English
• Fluency in Cantonese, Mandarin, Japanese, or other Asian languages is a plus

Your Day-to-Day: What You'll Own

• Communicate client requests and presentation requirements to production teams
• Enter data into the proprietary production tracking system and maintain detailed online notes for each project
• Assist in quality checks of final outputs and external communications
• Coordinate with the accounting department to ensure accurate project billing
• Gather and relay product statistics and reports to sales and product teams
• Work with the technical support team to identify and escalate common support issues
• Report to management on performance metrics and team activities
• Respond to client inquiries via email, web-based applications, and phone
• Intake new project requests and follow up on missing information
• Answer client questions about various products and services
• Assist clients with access issues related to presentations
• Train clients on the use of new or updated products
• Update team and manager on project developments
• Create and manage reports and presentation materials for internal and external use
• Research and resolve missing, inaccurate, or unclear information in client billing reports
• Join additional projects, services, or special opportunities as needed
• Suggest and apply process improvements to increase efficiency
• Stay updated on current services and product offerings

The Company Behind the Role

Our client is a pioneer in secure digital communications for the global investment banking community. Since 1997, our client has powered the financial world's most critical transactions-IPOs, high-yield deals, investor meetings-by delivering online roadshows and virtual investor tools trusted by top institutions. With 24/7 support and offices worldwide, they remain at the forefront of digital finance communications.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra