Senior Engagement Manager

2 weeks ago

Makati City, National Capital Region, Philippines Global Group Innovative Services Full time ₱1,680,000 - ₱1,920,000 per year

Salary: ₱140,000–₱150,000 base + ₱10,000 allowance

Work Setup: Onsite | Night Shift

About the Role:

Lead operations excellence and strategy execution as a Senior Engagement Manager for a major BPO client. You'll oversee operations, mentor managers, and ensure delivery on all client KPIs for a high-performing Telco program.

Must-Haves:

  • 2–3 years of BPO operations management experience
  • Proven experience leading other managers (not just TLs)
  • Strong client and stakeholder management background
  • Solid Telco account experience is a must
  • Candidates at TL or Senior TL level will not be considered

Why Join Us:

Strategic leadership role with strong career trajectory

Competitive compensation package (up to ₱160K)

Work with a dynamic leadership team in Makati

Job Types: Full-time, Permanent

Pay: Php140, Php160,000.00 per month

Work Location: In person

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