Korean VIP Manager

1 day ago

Manila, National Capital Region, Philippines Block Labs Full time $60,000 - $120,000 per year

* Title:*
Korean VIP Manager (Crypto Casino & Sportsbook)

* Department:*
Revenue Operations

* Location:*
Korea or Remote (Asia Timezone Preferred)

About Block Labs
Block Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to shape the future of decentralized technology, we partner with visionary startups to raise funding, refine product-market fit, and grow their audiences. Our diverse team drives innovation, using deep industry expertise and an extensive network to empower the next wave of blockchain-driven companies. At Block Labs, we're passionate about turning bold ideas into breakthrough success.

*The Opportunity*
We are looking for a passionate and experienced VIP Manager to lead our high-value customer engagement efforts for the Korean market. You will play a critical role in maintaining long-term relationships with our most loyal players and growing our footprint in Korea. This position requires native-level Korean fluency, deep cultural understanding of Korean customer expectations, and strong operational capabilities.

As a brand rooted in innovation and entertainment, we are building a premium VIP experience that reflects Korean values of respect, discretion, and trust.

Your Responsibilities
*VIP Relationship Management*

  • Develop strong, trust-based relationships with Korean high-value players through tailored communication and service.
  • Ensure a white-glove experience that reflects high standards of Korean culture.

*Customer Engagement & Retention*

  • Personalize interactions and campaigns based on player preferences, behavior, and lifecycle status.
  • Organize exclusive events, promotions, and offers targeted to VIP interests, both online and offline (e.g., tournaments, gifts, concierge perks).

*Operations & Support*

  • Serve as the main point of contact for VIPs in Korea, addressing all inquiries with speed and professionalism.
  • Handle escalations, disputes, and feedback with care and attention to detail.

*Monitoring & Insights*

  • Track player activity to identify upsell and retention opportunities.
  • Analyze data and produce reports on VIP KPIs, campaign effectiveness, and player satisfaction.

*Collaboration & Strategy*

  • Partner with CRM, product, marketing, and compliance teams to localize strategies for the Korean audience.
  • Provide market intelligence and feedback to optimize our VIP offering in Korea.

*What We're Looking For:*

  • Native-level Korean (spoken and written) and strong English communication.
  • Proven success in a VIP or high-touch customer-facing role in online gaming, iGaming, entertainment, or luxury services.
  • Deep understanding of Korean player behavior, preferences, and cultural nuances.
  • Experience with data tools (CRM, analytics platforms, segmentation engines).
  • Highly organized, detail-oriented, and emotionally intelligent.
  • Knowledge of Korea's regulatory landscape for iGaming is a strong plus.
  • Flexible schedule to accommodate player needs, including evenings and weekends when necessary.

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