Customer Success Specialist
6 days ago
Qualifications:
Good English proficiency.
Familiar with Public Cloud Services
2-5 years of relevant job experience
Strong communication and expression skills, able to communicate customer in technical or solution workshop .
Strong sense of responsibility and customer success orientation, commitment to customer success with a proactive approach to coordination and collaboration.
Highly self-motivated, continuously learning and improving to adapt to changes and new requirements in the cloud industry.
Job Description:
Maintain and regularly communicate with customers to ensure customer satisfaction for the Cloud Solution.
Responsible for business operations:
- Design and provide cloud migration solutions, guidance documents, and technical proposals for named accounts customers.
- Configure quotations.
- Output summaries for good operations practices
Continue to explore customer cloud opportunities, business pain points, and technical pain points, and be responsible to provide the solution.
Improve customer satisfaction and carry out other continuous operation activities, including but not limited to customer communication, requirement management, customer daily technical support and timely response, close the operational issues, etc.
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