Sales Performance Management and Analytics Lead
10 hours ago
Job Description
Operations & Dialer Management - Process the end-to-end management of the auto dialer and IVR system (campaign creation through Python coding, lead list loading in auto dialer and/or IVR - Manage and ensure the timely and accurate upload of telesales call-out bases across UBP products. Make sure daily uploads comply with service-level timelines. - Monitor dialer KPI's and ensure operational efficiency - Coordinate with IT for system updates, troubleshooting and enhancements
Performance Monitoring & Reporting - Track team performance against targets, service levels and efficiency metrics - Generate daily/weekly MIS reports on contacts, conversions and agent productivity
Compliance & Risk Control - Enforce compliance with regulatory, data privacy and compliance policies for all dialer campaigns
Qualifications:
- 5-8 years of relevant experience with at least 3 years in managerial capacity
- Advance Excel Skills
- Knowledgeable in Auto Dialer System
- Knowledgeable in statistical programming is an advantage
- Knowledgeable in Power Apps is an advantage
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