ServiceNow Performance Analytics

11 hours ago

Makati City, National Capital Region, Philippines vCustomer Philippines, Inc. Full time ₱60,000 - ₱120,000 per year

We're Hiring: ServiceNow Performance Analytics & Reporting Analyst

Work Where People Matter

At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

  • Growth you can see – promotions and career paths await
  • Learning that sticks – trainings to sharpen your skills
  • A workplace that cares – inclusive, supportive, and people-first
  • Health coverage you can count on
  • Rewards when you refer friends to join the team

Your Day-to-Day

  • Develop and maintain ServiceNow Performance Analytics solutions, including scorecards, breakdowns, and time-series visualizations
  • Design and build interactive dashboards and reports to monitor performance and support business objectives
  • Analyze data to identify trends, patterns, and performance gaps within various ServiceNow modules
  • Define and set up thresholds, targets, and alerts to provide real-time visibility and predictive forecasts
  • Collaborate with business analysts, process owners, and IT teams to capture requirements and ensure alignment with organizational goals
  • Ensure data integrity, governance, and adherence to best practices for scalability and accuracy
  • Communicate findings and recommendations to various levels of management through reports and presentations
  • Troubleshoot data and configuration issues to ensure the ongoing reliability of performance measurement tools

What We're Looking For

  • Bachelor's degree in Computer Science, Engineering, or any related field of study
  • At least 5 years of relevant work experience in ServiceNow Performance Analytics and Reporting Analytics role
  • Familiarity with ServiceNow ITSM modules
  • Proven ability in reporting and dashboard creation; proficiency in Power BI and familiarity with Data Lake environments are an advantage
  • Strong skills in data analysis and visualization, with the ability to translate complex datasets into actionable insights
  • Experience in developing, tracking, and optimizing Key Performance Indicators (KPIs) to measure and improve service performance

Work Setup

  • Location: Makati City
  • Shift: Dayshift schedule, Monday to Friday

About Tech Mahindra Philippines

We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.

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